- Report: #1414742
Complaint Review: Newegg.com - Whittier California
Reported By:
Chris -
Phoenix, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Newegg.com
9997 Rose Hills Rd Whittier, 90601 California, United States
Phone:
(626) 271-9700
Web:
http://www.newegg.com
Categories:
Business Rating:
(0)
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Newegg.com Newegg Shipped me a defective monitor and refused to respond with an RMA until after the 30 days expired then proceeded to ignore. Whittier California
Report Attachments
Purchased a monitor for a new build, after getting all the parts set up to find random artifacting, after surmising that it wasn't my GPU found that the company ( ACER ) had put out that these panels were defective due to a production issue with the Panel maker that they purchase from. Wrote into to newegg and got the same "PLEASE wait " response for days, after which they'd respond back asking for the SAME INFORMATION that existed in the same body of the email, they kept this charade up till the return policy was over then told me I should have contacted them sooner. Calling in I get people that do not understand english well and then hang up apologizing because they don't understand or tell me to wait on hold so they can get someone to help me then hang up 100% consistently. HORRIBLE service, horrible support, last email response was over a week ago and still cannot get a rep, the one manager that stated they were helping me mysteriously disappeared and noone in the company knows how to find them?
They 100% refuse to help, even after posting publicly "we'd love to fix your issue" they ignored it after tossing some outdated RMA that UPS wouldn't accept since it was post 2 months expired! T They use the defense of " our customer service doesn't understand english its not their fault" to hide behind half the issues, vs correcting them! Because of this I"m screwed out of 1200$
