- Report: #1279778
Complaint Review: NGOA - Internet
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NGOA
Internet, USA
Web:
Universityofguns.com
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NGOA - National Gun Owners Association G700 flashlight 4025 S Old Hwy 94, Suite R St. Peters MO 63304 - 6 Missouri
This past December (2015) I ordered several of the G700 flash lights along with batter chargers and spare batteries. Now more than a month later I still have no products and no confirmation the products are shipping. I Tried to call several times and all I get is a prerecorded message that products are on back order three to four weeks and will ship as soon as they arrive. Well its been more than three weeks and still no one will answer the phone.
Time to call my CC company and push for a refund.
3 Updates & Rebuttals
Lumitact
Saint Charles,Missouri,
USA
Update
#2UPDATE Employee
Thu, February 25, 2016
Hello,
We apologize for the long delay during the holiday season our warehouse became backedup with order as we are a small company. All items have been shipped out as of Mid January. If you have not received your items you will need to contact us Monday-Saturday 9am-5pm CST at 636-922-9310.
PETER2016
MILFORD,Pennsylvania,
USA
Finally received flashlighta
#3REBUTTAL Owner of company
Tue, January 26, 2016
I also ordered 2 G700 flashlights, along with 2 chargers, on December 18. I just received them today (Jan 26). I think they were unprepared for the resonse to this offer.
Terry
Fair Oaks,California,
USA
NGOA G700 Flashlight Complaint
#4Consumer Comment
Wed, January 20, 2016
I have the same complaint about NGOA customer service. I ordered the G700 on 12/15/15 and without hearing anything for a month after the emailed order acknowledgment. Six phone calls and 35 calendar days later, they finally shipped my order. Haven't received it yet, but at least I now know they shipped something on 1/19/16. All I got for the first four phone cals was " We are 10-14 business days behind" and comping a $!0 item for my inconvenience. When I pointed out that it had been more than 14 business days, they told me it would be delivered in a week. Two weeks and two phone calls later, they gave me a UPS tracking number, which a UPS Tracking query showed registered but not received at UPS. When I called them on it on 1/19, they said they were "having issues" and would ship this week. Based on my experience, I won't be doing any more business with them.
