- Report: #1281029
Complaint Review: NGOA - Nationwide
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Author Confirmed
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NGOA
Nationwide, USA
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NGOA Rip off Missouri
I ordered a G700 flashlight with rechargeable battery and warranty on 12/18/15 and never received the merchandise, called back several times and got the run around. First they said the order was canceled? Then they said my money would be refunded on the 4th of January that it would take 7 to10 days before I saw it in my account. It's now the 19th of January and got into an argument with the illegal alien on the phone, he informed me that his supervisor would have to look at the order before my money could be refunded. WTF. Going to contact the credit card company, i'm not getting anywhere with these people. SICK OF IT!!!!
2 Updates & Rebuttals
University of Guns
St. Charles,Missouri,
USA
NGOA Order
#2UPDATE Employee
Wed, November 09, 2016
Hello,
I apologize for the dealayed response. Can you provide the full name and email address that was used to place the order so I can look into this for you?
Thank you,
Niki- Customer Service Support Specialist Supervisor @ Lumitact
Lumitact
Saint Charles,Missouri,
USA
Update
#3UPDATE Employee
Thu, February 25, 2016
Hello,
We apologize for the long delay in shipping, as of Mid January all items ordered during the holiday season have been shipped out. If you have not received your order please contact us at 636-922-9310 Monday-Sat 9am-5pm CST. We have improved our phone system to allow a greater volume of calls. We would like to resolve this issue. If you have been refunded but have not received the refund please let us know, your bank should have processed the refund within 7-10 business days.
