- Report: #1281723
Complaint Review: NGOA - OFallon Missouri
-
Author Not Confirmed
Why?
NGOA
2977 HWY K STE 324 OFallon, 63366 Missouri, USA
Phone:
636 922-9310
Web:
universityofguns.com
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NGOA DillonUniversity of GunsLumitact USPS Priority? UPS? OFallon Missouri
I ordered the Lumitact G700 flashlights because of a Facebook link. After perusing the site, I admitted that the deal was too good to let go. Living on a farm with an assortment of animals and fowl, you NEVER can have enough flashlights!
My bank processed the $97.00 on December 28, 2015. I have received ONE email on December 31 advising me that they were running from 10 days to 2 weeks behind on their orders, and that they were sending me a FREE $10 Lumitact keyring as a result. The email from Dillon states it will arrive USPS.
The emails continue to slam my inbox trying to sell me other products. I responded/replied to 2 of them... to Dillon... asking "nicely" where my goods were. No responses. Only more sales attempts.
Today, I "chatted" with "Emily" online. "She" told me that the order had been processed (after I gave her my email address) and that UPS (NOT USPS) would be picking it up either tomorrow or Monday. I told her "thank you" for her time and effort. IMMEDIATELY following the "conversation" I received 2 emails from "Emily". The first was a catalogue of items that I would get "the very best deal" on if I ordered right away. The second was a message saying that my request "75232" was being reviewed by their support staff. ?!?!
I really wanted those G700 flashlights, and not a bunch of lame excuses. I think that part of the game is to wear down the buyer. I'm there. I would be happy for my money back and a closure of this comedy.
1 Updates & Rebuttals
University of Guns
St. Charles,Missouri,
USA
Your Flashlight Order
#2UPDATE Employee
Tue, November 08, 2016
Hello,
I apologize for the delayed response. I would love to look into this for you. Can you please provide the full name and email address that was used to place the order, so I can pull up your account to see why you did not receive your order?
Thank you,
Niki- Customer Service Support Specialist Supervisor @ Lumitact
