- Report: #116130
Complaint Review: Nissan Financial - Irving Texas
-
Author Not Confirmed
Why?
Nissan Financial
8900 Freeport Parkway Irving, 75063 Texas, U.S.A.
Phone:
972-929-7214
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nissan Motor Acceptance Corp. Ripoff End of Lease Scam Irving Texas
Had to leave town early due to the impending birth of my first grandchild. My lease was expiring during the time I was going to be away and I was not going to be available for the inspection. I contacted the dealer and he told me to bring the car in early and the inspection could be done there. I heard nothing about any difficulties with the inspection until I returned home and found a notice from Nissan that due to gouges on all 4 wheels of the vehicle I owed them $2,320.
I had taken pictures of my car before turning it in and there were no gouges on the wheel. I asked them to provide me with proof of the damage and they said they only had inspection report. I told them they would not get paid until I had proof. I have received nothing but they have turned this information over to the credit bureau. It's not right that they can just manufacture charges and then turn you into the credit bureau if you don't pay.
Dean
Madison, Wisconsin
U.S.A.
I had taken pictures of my car before turning it in and there were no gouges on the wheel. I asked them to provide me with proof of the damage and they said they only had inspection report. I told them they would not get paid until I had proof. I have received nothing but they have turned this information over to the credit bureau. It's not right that they can just manufacture charges and then turn you into the credit bureau if you don't pay.
Dean
Madison, Wisconsin
U.S.A.
1 Updates & Rebuttals
April
Apache Junction,Arizona,
U.S.A.
End of Lease Inspections
#2UPDATE EX-employee responds
Sat, April 09, 2005
I used to work for this company and have spoken to several customers. I understand about being upset about the bill but I would have to refer you to your lease contract that was signed the day you drove your vehicle off the lot. All lease contracts with NMAC specifically say that you your vehicle SHOULD be inspected prior to the end of lease at your home or place of business. The contract does say NOT to take the vehicle to the dealership as they are not responsible for the vehicle. As a leasee, the customer is responsible for that vehicle and responsible for getting the inspection completed prior to turning it in and also turning in the vehicle prior to terminating lease. I feel that the finance company does more than enough to try and get the customer to take care of this prior to turning in the vehicle. At 9months before the end of lease, information is sent out by mail which advises about the end of lease procedures. This info is also sent out at 6 months, 3 months and 90 days prior to the end of lease. At about 30-60 days prior to the end of lease, the company calls your home to try and get your appointment set up your complimentary inspection. The inspection is good for 30 days...and if they find any items that need to be repaired or you feel that it's normal wear and use, they will send a supervisor out to inspect the vehicle. I know that it sounds like NMAC "bothers" the customer, but they have learned by past mistakes. If they don't send out the information and don't call, the customer says "I never knew about this inspection" even though the contract states it. Many dealers will not tell you about your end of lease procedures and many dealers will not go over the contract with you but as a consumer, you have to read what your signing.
