The Foranyauto Group
Elk Grove,#2UPDATE Employee
Wed, November 05, 2008
Your side of the story; As stated in the consumer complaint, they did not make an appointment with the internet manager they were working with. One of the important things our prospects don't realize is that it is crucial to work with the individual you have communicated with. Not all employees at our dealerships have access to the email communication or phone conversations that have taken place. Dealer Trades are a normal practice in our industry, as customer have specific wants and needs when it comes to spending their hard earned money on a vehicle. That being said, your experience was completely unacceptable, and we have made some changes in our staff to ensure that our customers receive the best attention and treatment. As the owners assistant, and Client Relations Manager, I did not have any notice of a letter regarding this incident. We are very pro-active in resolving our customers concerns and work with each member of our team in trainging, using specific examples like the letter you had referenced. If it is possible I would like to have a copy of that letter for future meetings. Positive references showing that you have a good reputation; We have been actively rated by our clients on a third party website called DEALER RATER. This site is not run by the dealership, and allows customers to rate their experience. We have 125 Reviews and are rated at a 4.4 out of 5. The link to the site is http://www.dealerrater.com/dealer/Nissan-of-Elk-Grove-review-10069/. Don't take our word for it, see what others have to say. An explanation that you believe the report is not accurate in some way: As for the title of this report filed "Bait and Switch, Deceptive Sales Technique, Internet Price Lying, Manager Intimidation" - There was no Bait and Switch, No Lying, and unfortunately, and very poor treatment by the Sales Manager, no intimidation that I can percieve from this. Contact information for people to reach you if they want more information; Please contact me at 916-405-5137 to discuss this matter further, or if you are a prospective client, I urge you to read the opinions of 125 other people before making a decison on where to conduct your business. Very best regards, Amy Rothenberger PS. I did some research for a "Brad" in our internet leads and hope that I located the correct customer. It looks as if there are no emails from you regarding this experience. It seems the majority of communication was via telephone. The initial lead we recieved from Brad was for a New 2008 Nissan Altima Sedan SL. The lead was generated from a form the customer filled out on Cars.com. Our internet manager quoted a vehicle that matched the exact one emailed over from cars.com. The notes in the system show it was on an ordered vehicle. We are so sorry to this entire ordeal and wish you and your wife the best with your Nissan Altima. If this file I located is incorrect, or if your lead was under a different name, please let me know so I can continue to research what went wrong.