- Report: #1321705
Complaint Review: Nitro Sortware Inc. - Internet
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Author Not Confirmed
Why?
Nitro Sortware Inc.
Internet, USA
Phone:
4156514700
Web:
www.gonitro.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Nitro Sortware, Inc. They charged me $300 for their software, but it never worked. It would not activate on my computer, and nothing they sent me by email helped. I have basically been robbed of $300. San Francisco California
I purchased this software (Nitro Pro 10, a PDF reader) approximately 6 months ago. I upgraded from the "free trial." I paid $300 for the softare. After months of following their rediculous "ticket filing procedure," the software still does not work. Noone at the company follows up with me until the problem is resolved. They keep giving me the same faulty solutions. They refuse to speak to me in person, stating that that is against their policy.
I don't know what to do except spread the word that they are a horrible company. If someone would just take the time to get my software fixed, speak to me in person, or follow through with my installation, I would be fine, but they keep closing my ticket after giving me faulty solutions. I am extremely proficient with computers, it's not like I am an idiot. I am even a programmer.
This is just a REALLY REALLY bad company that refuses to provide service after they get your money.
