Complaint Review: No Flame E-Cigarette - Miami Beach Florida

I ordered a trial e-cig kit for $4.95 S&H. Their website is misleading and set up in a way that if you don't pay attention and click on their "Terms and Conditions" link you don't even know what you are getting yourself into until you get a whole bunch of charges on your credit card. I'm a little suspicious and always look for the fine prints before I complete any transaction or give my credit card info so I did find and read their "Terms and Conditions" which stated the following: 

"Upon placing your first order for the Product you will be enrolled in the Company's Program. As a member in the Program, We will immediately send you a Starter Kit which includes one extended battery, one atomizer, usb charger, one pack of cartomizers and an instruction manual and all you pay for is shipping and handling at a rate of $4.95 (USD). In other words, upon enrollment in the Program, you authorize Company to charge your credit card $4.95 (USD). As a member in the Program, you have 14 days to try the Product (the .Trial Period.). Please note that delivery time is subtracted from your Trial Period, and will reduce the number of days allocated to your Trial Period. If the Product is not right for you, call 1-877-647-3625 during the Trial Period, as long as you return the product in accordance with the time limit described in Section 4, Company will not charge you another dollar. Otherwise, at the end of your Trial Period, as a member in the Program, your credit card will be charged $109.67 (USD) for the Product you already received. Then 30 days from your initial order of the Product (and every 30 days thereafter), you will be sent a new supply of the Product containing 2 packs of cartridges, (A total of 10 cartomizers) and your credit card will be charged $69.62 (the .Monthly Fee.). Please note that Florida residents must add sales tax."

Well, I'll tell you how they do business. Order was placed 6/17/13 and card was charged $99.67 on 6/29; however, today is 7/1 and I haven't received the trial kit as of yet. I called No Flame about the charge and the first thing I was asked was if I've read their "Terms and conditions" to what I answered yes. I inquired on where the kit was and was told I would receive it tomorrow. I asked for it to be canceled because they charged my card before they sent me the product and allowed me at least a few days to try it out and she said that I would not be able to cancel it since it is past the 14 days trial. Are you kidding me? THIS COMPANY IS A DISGRACE!

I ended up spending over 1 1/2 hour on the phone and after a long discussion she told me the best she could do was offer me to keep the product (that I haven't seen yet) for a discounted price of $74, then when I demanded a full refund, she said I could have it for $54 and then finally her best deal was $40 plus a discount on the monthly refills. 

I demanded a full refund and to cancel all future transactions otherwise I will be disputing the charges with my credit card so she puts me on hold and came back on the line and told me that she tracked the package again and it was showing it was delivered to my local post office on 6/23/13 and told me I need to go hunt for the package and send it back if I want a refund. The package was to be delivered to my home address not the local post office plus she has told me at first that there was a problem and I would receive tomorrow. They are rude and unprofessional. Finally, she said she was refunding my credit card in full and sending me an email confimation and immediately hung up on me. 

Well, she did send me a confirmation, one that includes a return authorization # to send back the package I never received and stating that if I don't return the product I'll be charged for it. What a nightmare. I will dispute the charges with my credit card and get my money back.  

DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO BE SCAMMED, DISAPPOINTED, FRUSTRATED AND IN A BIG MESS.