Complaint Review: No Limit Movers - Gaithersburg Maryland

First off, if you google map "No Limit Movers, DC" You will get FIVE separate addresses and phone numbers. Sketchy point #1. They are all the same horrible company. I was on craigslist and found an ad for 2 guys, $75/hour. A lot of other moving companies seemed kind of sketchy because they didn't have an answering machine, or no one picked up the phone. I spoke with John, asked him if his guys could move office furniture, he said yes, I said ok! Called a few days later to confirm, John again. He said yes they were honoring their $75/hour deal for us with 2 guys.

Friday morning rolls around, I have to be there at 7 (when I don't usually have to be at work until 9) and I've prepped the space - ready to go! No sign of them. I call at 7:30, John again. He says that he's so sorry and apologizes 10 times but the truck has a flat tire. He said the mechanic is on his way to fix it, but they can't get there until 9:00 - 9:30. Our building shares an elevator with a restaurant below, so once we hit 10, there's no chance of getting the elevator to ourselves (HENCE GETTING THERE AT 7AM). We tell them that they should send out another person for free, since we're in a time crunch. John agrees that it's fair, these things happen, he'll dispatch a 3rd mover at no cost and they'll be there around 9:30.

9:30 comes and no movers. We tell them to re-book us at another time, like a weekend at 8 am. He agrees and says yes you'll get a premiere time whatever you need since we were the ones who inconvenienced you. Thinking that all of this is behind us, we decide to give them a second chance.

Weekend comes, 8am I'm at the office again. Waiting. I call at 8:00, John. "Oh yeah they're on their way!" Great, fantastic, this will go smoothly and I'll be done by this afternoon. 8:15...John, where are your guys? Can't you call them and see where they are? If they're not here by 8:30 we're getting another company. John agrees and says ok I'll call you back at 8:30. I gave him my cell phone number, he wrote it down, and said he would call his drivers and get back to me. He doesn't call back. I call him at 8:30, he says "oh i must have written it down wrong or something".

Apparently his driver woke up late. Driving from Maryland - Montgomery County - GAITHERSBURG. Should be there around 9:00 or 9:30. John...come on, we know it doesn't take 30 minutes to drive a TRUCK from Gaithersburg Maryland into downtown DC. We also convince him to throw on a 4th person for free, because by the time they get here, we're only going to have an HOUR, because the brunch crowd starts coming into the restaurant at 11. At this point, our hands are tied because we can't call another moving company and pay the last minute fees and have them here in 20 minutes. It just wasn't going to happen.

Well 9:45 rolls around, and no sign of the movers. We call John, he still is picking up which is shocking honestly. He says they're a few blocks away, should be here any minute. 10:27 THEY SHOW UP. 2 1/2 HOURS LATE. Just casually walking into the building, no rush whatsoever. They're up in arms because there's no parking spot, no loading dock. I told them that I explained ALL of this to John, and he CLEARLY did not communicate it to them. So I show him what needs to be moved, everything that needs to be done. He says ok and they start moving furniture out, rudely might I add.

He brings out the contract and says ok 4 guys $95/hour. I tell him no it's actually 2 guys at $75/hour. He then proceeds to tell me that John isn't the manager, he just answers the phones. The workers negotiate the price. SO THEY LEAVE. They didn't negotiate with us, they just turned around and LEFT.

But of course, when we try to call John, he suddenly doesn't want to pick up anymore. I have NEVER in my life written a negative review about someone or something, but this was INCREDIBLY disrespectful. The movers were rude and inconsiderate, the company completely screwed us, and I personally wasted 5 hours total of EARLY morning time.

NEVER EVER EVER EVER EVER EVER USE THIS COMPANY.

Dc2009

washington, District of Columbia

U.S.A.

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