- Report: #958750
Complaint Review: Nomorerack - Internet New York
Reported By:
Geri -
Niagara Falls, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nomorerack
Internet, New York, United States of America
Phone:
Web:
www.nomorerack.com
Categories:
Business Rating:
(0)
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Nomorerack Ordered "Egyptian" 1000 threadcount sheet sets and found they were microfiber. Called next day to cancel and they said the package shipped. On 09/15/12 Fedex delivered the package and I refused it. Internet, New York
On 09/15/12 Fedex delivered a package of "1000 Threadcount cotton Egyptian sheets" The sheets were actually microfiber. I refused the package and notified Nomorerack I wanted a credit. I have sent numerous emails to them and their response is they have not received the package.
Nomore rack misrepresented the product they were selling and now refuse my refund.
Nomore rack misrepresented the product they were selling and now refuse my refund.
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
United States of America
Assistance Regarding Refund of the Refused Item - NoMoreRack.com
#2UPDATE Employee
Fri, November 02, 2012
Hi Geri,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear that there has been a misunderstanding regarding the item description of your order and that you still have not received a refund for this refused item. Rest assured that we are more than willing to have this matter immediately settled for you the soonest possible time. We kindly ask you to please email the details of your account to [email protected] and we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
