- Report: #979693
Complaint Review: Nomorerack - Internet
Reported By:
Christy -
Dexter, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nomorerack
Internet, United States of America
Phone:
Web:
www.nomorerack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nomorerack Poor customer service...actually NO customer service! Internet
I ordered a pair of boots from them, received an email confirmation that they had been shipped. The tracking number in the e-mail did not have a link nor did identify which mail service was used for shipping.
I sent an e-mail to customer service asking for more information. This is the reply that I received from them: Thank you for writing in. Always here to help.I am very sorry for the delay and for any inconvenience this has caused you. I am currently looking into this issue for you. As soon as I receive an update on your shipment, I will be sure to contact you with the update. I do request for your kind patience as I get the updated tracking information. Thank you for your understanding.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.Regards,* Katrina with Customer Care
Nomorerack - 8 Daily Deals!
That was 6 days ago. I have heard nothing else from them except for the gazillion e-mails that I get from them advertising their "amazing deals". I am completely disgusted!
I sent an e-mail to customer service asking for more information. This is the reply that I received from them: Thank you for writing in. Always here to help.I am very sorry for the delay and for any inconvenience this has caused you. I am currently looking into this issue for you. As soon as I receive an update on your shipment, I will be sure to contact you with the update. I do request for your kind patience as I get the updated tracking information. Thank you for your understanding.If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.Regards,* Katrina with Customer Care
Nomorerack - 8 Daily Deals!
That was 6 days ago. I have heard nothing else from them except for the gazillion e-mails that I get from them advertising their "amazing deals". I am completely disgusted!
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
United States of America
NoMoreRack.com - Customer Care
#2UPDATE Employee
Wed, December 19, 2012
Hi,
Good day! We deeply apologize for the experience you had with our site. We are sorry to hear that you are having issues in tracking your order. Rest assured that we are more than willing to have this matter immediately resolved for you. We kindly ask you to please email the details of your account to [email protected], we would be more than happy to check the status of your order and help resolve this to the best of our abilities.
Please know that customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
