- Report: #1043077
Complaint Review: nomorerack.com - New York, NY 100 Internet
-
Author Not Confirmed
Why?
nomorerack.com
381 Park Avenue South, 4th floor, New York, NY 100, Internet, United States of America
Phone:
Web:
www.nomorerack.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
nomorerack.com Nomorerack.com Inc, fake merchandise, money fraud, Internet
I swear, I never felt so much hate and despise as I feel about nomorerack.com. Purchased 2 items worth $70, and now I have a nightmare returning it and getting a refund. The merchandise arrived from China, 2 weeks later, passing the return cutoff time. The "sateen" Egyptian thread count bed sheet set turned out to be polyester. The "leather" bag turned out to be plastic and smelled of chemicals. PayPal is not being helpful, you will not find any consumer protection policies with them, they are not an American company, it seams. I already spent a week getting massages like this:
"Hi Ellen,
We do request your kind patience as we are still waiting for confirmation from the vendor. Rest assured that we will inform you right away once we receive an update. Thank you for your patience. "
Hmm, kind patience, sound like a standard customer support message from Dell Indian tech support.
Isn't it time we put a stop to foreign merchandisers with fake, dangerous products, foreign managed financial hubs such as Paypal, and customer support with bad English? I am sick of getting used and my money stolen. We need to produce and service here, in America!!! IMHO...
"Hi Ellen,
We do request your kind patience as we are still waiting for confirmation from the vendor. Rest assured that we will inform you right away once we receive an update. Thank you for your patience. "
Hmm, kind patience, sound like a standard customer support message from Dell Indian tech support.
Isn't it time we put a stop to foreign merchandisers with fake, dangerous products, foreign managed financial hubs such as Paypal, and customer support with bad English? I am sick of getting used and my money stolen. We need to produce and service here, in America!!! IMHO...
1 Updates & Rebuttals
Nomorerack.com Customer Care
New York,New York,
NoMoreRack.com - Customer Care
#2UPDATE Employee
Mon, April 15, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected]. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
