- Report: #899131
Complaint Review: nomorerack.com - Vancouver British Columbia
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nomorerack.com
1917 W 4th Ave. Vancouver, V6J1M7 British Columbia, United States of America
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nomorerack.com Defective item. Effectively defective customer service Vancouver, British Columbia
I purchased a tablet computer through this company's daily email nag. I received the item but, when I tried to configure the tablet for use the screen was not responsive to touch and I returned the item via USPS; however, I failed to get a tracking number.
Originally, the rep who responded to my email only said I could get store credit but, when I wrote her back, she then said I could get a refund but provided no instructions on how to go about returning the item or where to return it to so I sent it to the only address provided which is the one listed in this complaint.
I've had to tell her and the other two reps who have responded at least six times that I don't have a tracking number. They keep requesting one so that they can find the item in their warehouse but I didn't send it to their warehouse. I sent it to their main office with instructions on handling and my contact information in the package.
So far, they have made no effort to resolve the matter by looking for the package in their main office. It's seems obvious that someone should have read the information I put in the package with the returned tablet and followed up.I guess I've been ripped off for $127 plus S&H.
Originally, the rep who responded to my email only said I could get store credit but, when I wrote her back, she then said I could get a refund but provided no instructions on how to go about returning the item or where to return it to so I sent it to the only address provided which is the one listed in this complaint.
I've had to tell her and the other two reps who have responded at least six times that I don't have a tracking number. They keep requesting one so that they can find the item in their warehouse but I didn't send it to their warehouse. I sent it to their main office with instructions on handling and my contact information in the package.
So far, they have made no effort to resolve the matter by looking for the package in their main office. It's seems obvious that someone should have read the information I put in the package with the returned tablet and followed up.I guess I've been ripped off for $127 plus S&H.
1 Updates & Rebuttals
Vincent111
Vancouver,British Columbia,
Canada
Recent Order with Nomorerack.com
#2UPDATE Employee
Wed, June 27, 2012
Hello Jack,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
[email protected]
