Stacey
Danville,#2Author of original report
Fri, March 03, 2006
Shortly after posting my comments to the Rip-Off Report, North American Bancard did contact me and provided me with the customer service that I had been looking for. Kim Tippin, a representative of North American, sent a replacemnet machine at their cost in exchange for the bad machine that we had. Also, the terms of our contract were ammended to be a one year agreement,which is what we thought we were bound to - not four years as the omitted pages of the contract stated,and this seems satisfactory for all parties involved. I commend North American Bancard for finally stepping up and righting the wrongs that occured with our service agreement. I apologize that we had to resort to these tactics in order to receive customer service, but I hope that North American Bancard learned a lesson in providing customer service. We have certainly learned our lesson regarding reading and requesting contracts. Thank You,
Stacey
Danville,#3Author of original report
Fri, March 03, 2006
Shortly after posting my comments to the Rip-Off Report, North American Bancard did contact me and provided me with the customer service that I had been looking for. Kim Tippin, a representative of North American, sent a replacemnet machine at their cost in exchange for the bad machine that we had. Also, the terms of our contract were ammended to be a one year agreement,which is what we thought we were bound to - not four years as the omitted pages of the contract stated,and this seems satisfactory for all parties involved. I commend North American Bancard for finally stepping up and righting the wrongs that occured with our service agreement. I apologize that we had to resort to these tactics in order to receive customer service, but I hope that North American Bancard learned a lesson in providing customer service. We have certainly learned our lesson regarding reading and requesting contracts. Thank You,
Stacey
Danville,#4Author of original report
Fri, March 03, 2006
Shortly after posting my comments to the Rip-Off Report, North American Bancard did contact me and provided me with the customer service that I had been looking for. Kim Tippin, a representative of North American, sent a replacemnet machine at their cost in exchange for the bad machine that we had. Also, the terms of our contract were ammended to be a one year agreement,which is what we thought we were bound to - not four years as the omitted pages of the contract stated,and this seems satisfactory for all parties involved. I commend North American Bancard for finally stepping up and righting the wrongs that occured with our service agreement. I apologize that we had to resort to these tactics in order to receive customer service, but I hope that North American Bancard learned a lesson in providing customer service. We have certainly learned our lesson regarding reading and requesting contracts. Thank You,
Stacey
Danville,#5Author of original report
Fri, March 03, 2006
Shortly after posting my comments to the Rip-Off Report, North American Bancard did contact me and provided me with the customer service that I had been looking for. Kim Tippin, a representative of North American, sent a replacemnet machine at their cost in exchange for the bad machine that we had. Also, the terms of our contract were ammended to be a one year agreement,which is what we thought we were bound to - not four years as the omitted pages of the contract stated,and this seems satisfactory for all parties involved. I commend North American Bancard for finally stepping up and righting the wrongs that occured with our service agreement. I apologize that we had to resort to these tactics in order to receive customer service, but I hope that North American Bancard learned a lesson in providing customer service. We have certainly learned our lesson regarding reading and requesting contracts. Thank You,
Kimberly
Troy,#6UPDATE Employee
Wed, December 14, 2005
At North American Bancard we pride ourselves on providing quality service to our Merchants. We sympathize with Stacey's frustrations but would like to address the allegations made by her, as we have been unsuccessful in obtaining a return call from her to personally address her situation. Stacey requested the services of three separate companies to accommodate her processing needs. This included North American Bancard for credit card processing, Global Checks for check processing, and CIT Lease Group for the lease of a POS terminal. Each of these requests required a separate signed contract and each contract outlined the terms and conditions specific to that unique agreement. Our, North American Bancard's, contract specifies a three-year term and breaks down all fees associated with the contract and how they are applied. This includes the Discount rate paid based on sales volume and transactions, as well as applicable other fees, including the Monthly Minimum and Statement charges mentioned in her post. Global Check's contract specifies a one-year term and breaks down the Discount rate paid based on check sales volume and transactions, as well as the Monthly Minimum and Statement charges. CIT Lease Group's contract specifies a 48-month term. CIT Lease Group also conducts a verbal review of each contract with the merchant, verifying the contract terms and condition are understood and agreed to. It us our understanding, based on Stacey's post, that there is confusion between the contracts and associated fees. Our notes indicate multiple attempts have been made to eliminate this confusion and to educate her on whom to correspond with at Global Checks and CIT Lease Group in order to resolve her issues or address her concerns. As to the POS terminal, our records indicate the terminal was delivered on January 31st, 2005. The initial contact regarding the inability of the terminal to accept swiped transactions came to us on April 29th, 2005, which unfortunately exceeded the 60-day warranty time frame. Our records indicate that an alternate solution was offered at that time to Swap the existing terminal with a new refurbished terminal for the reduced price of $99.00, however this offer was declined. In addition, we conducted a conference call between Stacey and the manufacturer of the terminal, and they explained to her the extended limited warranty and how to return the terminal for repair. Again, this offer was also declined. Again, North American Bancard empathizes with Stacey and understands her frustration. However, as clearly noted above, we have made multiple attempts in good faith to contact her to agree upon a mutual resolution. Since our inception in 1992, we continue to provide unparalleled merchant account processing services for each and every customer. In dedicating ourselves to providing quality services, we continue to scan the digital horizon in able to offer state-of-the-art merchant account processing equipment, competitive rates, and superior, personalized service that will help you better serve your customers. Our responsiveness, integrity, and commitment to quality services have propelled us to the top of the merchant account processing industry.