- Report: #440056
Complaint Review: North American Bancard - Troy Michigan
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North American Bancard
969 Chicago Road Troy, 48083 Michigan, U.S.A.
Phone:
800-226-2273
Web:
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North American Bancard Deceptive business practices, charged my checking account without authorization Troy Michigan
Be very cautious if you decide to use North American Bancard to process your small business credit card sales. I somehow ended up with a three year contract, with which I was actually fine with.
I was the victim of a stolen identity/credit card fraud case about two months ago. All my credit cards and bank account numbers were changed. Due to that North American Bancard was unable to process my $10 monthly charge. North American Bancard did not send me one e-mail or letter stating that they were having a problem billing me. They just decided that I cancelled my contract and charged me the $370.00 calcellation fee. They could not figure out how to charge me the $10 monthly fee but they found a way to charge my business checking account the cancellation fee without my authorization.
I contacted them and they refused to help or negotiate in any way. You would think if your customer was a victim of identity theft you would figure out some resolution good for both parties. I was not trying to get out of my contract, I just wanted my contract reinstated.
I originally used them to be a vendor at a convention. The $120 in sales I made at the convention also just mysteriously disappeared. So the products i sold at the convention I basically just gave away for free thanks to North American Bancard.
Elizabeth
Brooklyn, New York
U.S.A.
I was the victim of a stolen identity/credit card fraud case about two months ago. All my credit cards and bank account numbers were changed. Due to that North American Bancard was unable to process my $10 monthly charge. North American Bancard did not send me one e-mail or letter stating that they were having a problem billing me. They just decided that I cancelled my contract and charged me the $370.00 calcellation fee. They could not figure out how to charge me the $10 monthly fee but they found a way to charge my business checking account the cancellation fee without my authorization.
I contacted them and they refused to help or negotiate in any way. You would think if your customer was a victim of identity theft you would figure out some resolution good for both parties. I was not trying to get out of my contract, I just wanted my contract reinstated.
I originally used them to be a vendor at a convention. The $120 in sales I made at the convention also just mysteriously disappeared. So the products i sold at the convention I basically just gave away for free thanks to North American Bancard.
Elizabeth
Brooklyn, New York
U.S.A.
1 Updates & Rebuttals
Stone and bone
brooklyn,New York,
U.S.A.
North American Bancard fixed my problem
#2Author of original report
Sat, April 18, 2009
North American Bancard contacted me and resolved my problem. They refunded my money and took care of everything.
