Discountsprinkler.com
Bountiful,#2Consumer Comment
Thu, February 26, 2009
This company thinks that if they send a letter it will make things all better, case closed. They will just keep on ripping off people (throwing letters at them) like you and I. Do not plan on re-using your terminals because they have it encrypted only to work with them. All my terminals are now JUNK, useless paper weight now... NorthAmerican BanCArd needs to be STOPPED!!! The sad thing is there in no regulation on this type of business, so they can get away with ripping us off... HELP IS THERE ANY LAWYERS WANT TO START A CLASS ACTION LAW SUIT???????
North American Bancard
Troy,#3UPDATE Employee
Tue, February 24, 2009
February 23, 2009 Dear Merchant, North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well. First and foremost, NAB would like to apologize for any inconvenience that you may have experienced. NAB has established procedures that need to be followed when implementing any informational changes on a Merchant Account. As a security measure for both the merchant and us, it is necessary to request various documentation for all account changes. Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further. Please have your Merchant Account number ready, and contact our Customer Service Department at 800-226-2273, extension 1300 so that your specific situation may be properly researched and addressed. Sincerely, Rebecca Paull Research Manager