Edwin v
Naperville,#2
Wed, September 16, 2009
Dear Dave in Winchester, VA,
Cbsi Membership Services, located in Naperville, IL, designs and customizes discount benefit membership programs for separate third-party businesses. We solely provide the discounted services to the members registered in the program(s) owned by the third-party businesses.
The third-party businesses provide the program(s) to their customers as an added benefit or they market their private labeled program(s) to their customers as an opportunity to join their club. The customer service representatives in our call center only answer in-bound calls placed by members who are attempting to use the discounted services offered within their program. Cbsi does not bill, solicit or telemarket any programs to consumers.
Cbsi and North American Publishers Service, Inc. are different companies. United Benefit Advantage is not an independent business, but is a discount membership program that a third-party business, such as North American Publishers Service, Inc. offers to their customers.
We want to ensure that all of your issues are resolved to your satisfaction as soon as possible. If you were unable to resolve this matter, please call us at 1.888.255.4989 and a representative in our customer service call center will assist you and verify the status of your membership. At that time, our representative can connect you with them to address your complaints directly for further resolution.
Sincerely,
Edwin O. Velazquez - Program Support Specialist - Cbsi Membership Services