- Report: #569082
Complaint Review: Northern Leasing Systems Inc. Merchant Services - New York New York
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Author Not Confirmed
Why?
Northern Leasing Systems Inc. Merchant Services
132 West 31st St., New York, New York, United States of America
Phone:
866-781-0440
Web:
www.northernleasing.com
Categories:
Business Rating:
(0)
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Northern Leasing Systems, Inc., Merchant Services NLS "sold" credit card processing equipment to me through Merchant Services Inc.... continue to force me to make payments after contract cancelled - receive different information from rep - rep - supervi New York, New York
I have since spoken to the manager of another local business whose
contract, including the portion with your NLS, was cancelled by a Mr. Darryl Peppers on request, and the equipment was shipped back to them.
I would like to know the reason that my contract with NLS is non-cancelable, but hers was not? I have also been recently found another local business owner that has run into the same situation as myself.
I also ran into a situation with additional insurance fees. My insurance representative faxed proof of insurance on the equipment to NLS on November 8th, 2009 (confirmation # 8883212309), but NLS claimed never to have received it I had to have her re-send the document and have yet to see re-imbursement for the fees I was charged for this insurance I did not require.
The terminal was in use for a very short period of time before it was disconnected and packaged for return. It is in perfect condition, completely intact, and waiting to be shipped back.
I was advised by representatives at NLS to fax this information to them for review. Once someone finally received my faxed information, it was ignored, and when I finally called to check on the status, I was told that original documents had to be mailed to be recognized. So, after hours of wasted time, and months later, I have had to do everything all over again and send this in the mail. Can the company consider this to be good customer service? I am amazed by the lack of communication and inefficiency, and rudeness I have had to deal with for the past few months, with nothing being resolved.
