The Hull's
Kansas City,#2Consumer Comment
Sat, January 24, 2009
Just bought our first car from Northland Auto I have never been treated so nice at a dealership in my life. Hands down the best dealer in town. a big thanks goes out to all of you for helping us find what we wanted and will be looking forward to going back for our cars/trucks/service in the future. Thanks The Hull's
Mike Arnold
Gladstone,#3UPDATE Employee
Wed, January 14, 2009
I am the sales manager at Northland Auto Sales and Service. We have been here serving the Northland for over 36 years and always try to do everything we can to solve everyones issues, but, sometimes, there is no solution. I wish Courtnie didn't feel this way towards us but I feel we did everything we could to help. Whenever someone buys a used vehicle, the person tries to buy the best vehicle they can for the money. We were unable to obtain financing for the Kia that she wanted and did not have a whole lot of options for her. We felt sorry for her and tried to help. I called back the lender and asked if there was anything that we could do for here other than sell her a car for cash (which was something that was not available). The lender gave us the parameters of a solution that if Courtnie could do her part, they would do theirs. We went over everything with Courtnie and even though it wasn't what she wanted to hear, it was a way to get her driving again. We did all the paperwork and she left happy. The next morning she tells us that she doesn't have all of her down payment. We, regretfully, wrote that off and took the loss, once again feeling sorry for her. We had sold her the car for pretty much what we had owned it for because the lender would only do a certain percentage of the sale price so we didn't have a whole lot of room. The 4wheeldrive unit went out within the first month so we told her to bring it in and we would see what was wrong. Once again she didn't have any money for the repairs so we fixed tha unit and ate that loss, trying once again to be nice. It was 2-4 months down the road that she started having transmission problems so we once again told her to bring it up and we would see what we could do for her. The tansmission was going out so we called to see what that was going to cost. We got the price and told her. This is when she started saying that we had sold her a bad car. To try to satisfy her, we once again offered to pay for the majority of the bill. Of course, she would have nothing to do with this. It would involve her taking some responsibility. After this incident, we washed our hands of the situation. Fortunately, It didn't change our ways. We will continue, to a point, trying to satisfy each and everyone of our customers. Unfortunately, YOU CAN'T SATISFY EVERYONE!!! Mike Arnold Sales Manager Oh by the way, the Better Business Bureau agreed with us also.
Lindsay
Kansas City,#4Consumer Comment
Thu, February 14, 2008
I think this report is bull crap. I know everyone up at Northland Auto Sales. They are great! I have gotten 3 cars from there and I refer all of my friends, I have about 10 friends that have bought cars from there without any problems what so ever. Maybe this girl with the lemon bought a really old vehicle off the back lot or something. maybe all she could afford was a pos if that is what it was.. also a lot of drivers are the cause of vehicles messing up. Take my dumb neighbors for example, they have had their van for approx. 2 months now this van is only like 3 years old. well after they start the car they rev it up to the max, im not saying like everyone else does, i mean they don't even give the engine 8 seconds before doing it. their van was messed up a couple of weeks ago and they wondered why. I just laughed at them. Its people like that and probably the girl that made the report that always have junk cars because they either do not have the funds at the time or they are just IDIOTS!!!!!!! I COMPLETELY 100% RECOMMEND THIS COMPANY and that girl can go complain somewhere else. Thank you