- Report: #150459
Complaint Review: Northstar Alarm Services - Orem Utah
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Author Confirmed
Why?
Northstar Alarm Services
1280 S 800 E, Suite 350 Orem, 84097 Utah, U.S.A.
Phone:
800-775-7827
Web:
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Tell us has your experience with this business or person been good?
Northstar Alarm Services ripoff, Northstar used their automatic contract renewal trap to force me into four years instead of three years. They got A phone call 4 months in advance of the end of the 3 year contract and written notice dated May 31, 05 stating that I would not renew. They said not good enough they need a 60 day notice. Orem Utah
Automatic contract renewal
I signed a 3 year contract for home security monitoring July 25,2002. I have paid all payments.
I talked to Kent Griffith on March 14 and informed him that I would not renew. He said read your contract, I said do I need a Lawyer and he said no.
I sent a written notice dated May 31, postmarked June 1, stating that my obligations would be complete on or about July 25 and to please cancel.
He said no you can't cancel, your contract says 60 days written notice is required, your contract is already renewed, and he refused to reconsider.
I notified the Ohio Attorney Generals office, they tried to mediate but northstar refused.
Since this transaction was done at my home there was a cooling off period, moving the date from July 25 to midnight July 28. My letter to cancel dated May 31 looks like 59 days.
I researched this problem on the internet and the security industry uses this trap on there customers.
I must pay another 12 months to protect my name and credit.
They stopped this kind of business practice in New York. They cannot do this without written notice to their customer after the end of a contract.
And I bet they hope I miss the next time by 24 hours so that they can ripe me off for another 12 months.
There should be a law against this kind of business practice in Ohio.
My lawyer says if I take this to court I lose even if I win, because my loses will be less than $450.00 the payments are 36.95 a month.
Fred
Columbus, Ohio
U.S.A.
I signed a 3 year contract for home security monitoring July 25,2002. I have paid all payments.
I talked to Kent Griffith on March 14 and informed him that I would not renew. He said read your contract, I said do I need a Lawyer and he said no.
I sent a written notice dated May 31, postmarked June 1, stating that my obligations would be complete on or about July 25 and to please cancel.
He said no you can't cancel, your contract says 60 days written notice is required, your contract is already renewed, and he refused to reconsider.
I notified the Ohio Attorney Generals office, they tried to mediate but northstar refused.
Since this transaction was done at my home there was a cooling off period, moving the date from July 25 to midnight July 28. My letter to cancel dated May 31 looks like 59 days.
I researched this problem on the internet and the security industry uses this trap on there customers.
I must pay another 12 months to protect my name and credit.
They stopped this kind of business practice in New York. They cannot do this without written notice to their customer after the end of a contract.
And I bet they hope I miss the next time by 24 hours so that they can ripe me off for another 12 months.
There should be a law against this kind of business practice in Ohio.
My lawyer says if I take this to court I lose even if I win, because my loses will be less than $450.00 the payments are 36.95 a month.
Fred
Columbus, Ohio
U.S.A.
1 Updates & Rebuttals
Fred
Columbus,Ohio,
U.S.A.
I beat this automatic contract renewal rip-off
#2Author of original report
Wed, April 05, 2006
The BBB in UTAH got both sides to agree to arbritration. After 9 months I won my case, and got a complete refund.
