- Report: #488139
Complaint Review: Northwest Publishing - The Trivia Pages - Portland Oregon
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Author Not Confirmed
Why?
Northwest Publishing - The Trivia Pages
2705 Se Ankeny St Portland, 97080 Oregon, United States of America
Phone:
5037866140
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Northwest Publishing - The Trivia Pages Sold advertising in a booklet to be placed in restaurants and bars. None of the establishments they listed have ever displayed this booklet. Portland Oregon
Exactly similar to other reports here. The sales representative, John Whiat, represented that the company had secured an agreement with a list of 7 restaurants and bars that would place their booklets on tables. He said they were working on additional establishments. These were all nearby my store. In my visits I had never seen the booklets. I started talking to folks at the establishments and they didn't have any idea what I was talking about. I signed an agreement in January and finally asked for refund in August.
I received an email August 31, 2009 that said the latest booklets were shipped on August 18, 2009. As "proof" they sent me a UPS shipping log. The shipping log was from April, 2009. If the shipment was 2 weeks prior why not send me that shipping log? Still no booklets in the listed establishments.
I was told I could not get a refund because it was 5 days past the original sign date of the contract. Of course, this 5 day period was long before they scheduled to deliver any product. So, it is impossible to ever get a refund.
I received an email August 31, 2009 that said the latest booklets were shipped on August 18, 2009. As "proof" they sent me a UPS shipping log. The shipping log was from April, 2009. If the shipment was 2 weeks prior why not send me that shipping log? Still no booklets in the listed establishments.
I was told I could not get a refund because it was 5 days past the original sign date of the contract. Of course, this 5 day period was long before they scheduled to deliver any product. So, it is impossible to ever get a refund.
1 Updates & Rebuttals
Fair
Portland,Oregon,
United States of America
Manager
#2UPDATE Employee
Fri, November 18, 2011
11/18/2011
The better business rating for The Trivia Page is an A. Link to BBB Rating:
http://www.bbb.org/oregon/business-reviews/advertising-agencies-and-counselors/northwest-publishing-in-portland-or-35000347
They are customer service friendly and have testimonials from satisfied customers.
Link to testimonials: http://thetriviapage.com/testimonials.html
It is a great way low cost way to advertise in restaurants. Many restaurants have been with them for years. It is a nationwide company that has been in business for 20 years.
If a customer isnt satisfied they should defiantly call and try to get the situation resolved because this company is a favorite among many cities. The Trivia Page is really fun and entertaining to read. The family loves reading the trivia questions and the feature stories about local business in their community. They support the local communities.
