- Report: #516351
Complaint Review: Northwest Resources - Olympia Washington
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Author Not Confirmed
Why?
Northwest Resources
2708 Westmoor Ct SW Olympia, 98502-5754 Washington, United States of America
Phone:
3609438810
Web:
http://www.nwrii.com/
Categories:
Business Rating:
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Northwest Resources - Northwest Resources Drug and Alcohol Treatment Center - Ineffective Treatment Program - Lousy Service Olympia, Washington
Northwest Resources Alcohol Treatment Center in Olympia, WA is possibly the worst place you could turn to for help in the Olympia area. The owner - Dennis - has some sort of a god complex and apparently feels as though his CUSTOMERS who PAY for service there don't deserve to be shown any customer service what so ever. I think he has it in his head that because some people are court ordered to attend treatment that it suddenly means his program is a government entity and can treat patients however he pleases because they have no choice.
What he fails to recognize is that while some people are court ordered to attend treatment they are given a CHOICE as to where they wish to attend and therefore he should try his best to meet his clients needs if he wants to keep the doors of his business open.
Now to be fair.. several of the councilors who work at this establishment are quite courteous. Sadly, one of the best people they had on staff recently left to pursue other interests. This left a void that the owner decided would be a good opportunity for him to switch roles from running a business to attempting (and failing miserably) to being a councilor. Denis (Owner) is completely unqualified to be a councilor. He has no formal medical/counciling training/degree of any kind and is in fact a convicted felon who has spent time in prison. Denis uses his time with clients to push the AA agenda on the class instead of following a proper treatment course. The session ends up becoming an hour long advertisement for AA. He actually said in class one time "Your $5000 bought you this lesson 'Go to AA'". Talk about an insult.
When he takes an occasional break from his AA soap box he likes to give out what he believes to be sound nutritional advice during class (not what the clients are there for at all) even though he is not a nutritionist and is in fact quite out of shape. He actually suggested to his patients that they "Eat a potato" right before going to bed. Are you Serious? Yeah.. load up on starch right before you go to sleep.. thats great advice.
And if you want to switch classes so you can benefit from a councilor who actually has a fighting chance to help you... too bad. After multiple calls and even asking DURING class you will still be stuck with the same guy. If you express your distaste for his "teaching abilities" he will kick you out of their facility. Northwest Resources in Olympia is run by a self-serving AA Zelot. Avoid at all costs. Many other treatment centers out there who take treatment and customer service seriously.
