- Report: #1517932
Complaint Review: Norton Lifelock - Tempe AZ
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Norton Lifelock
60 East Rio Salado Parkway, Suite 1000 Tempe, 85281 AZ, United States
Phone:
8005433562
Web:
www.nortonlifelock.com
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Norton Lifelock Refusal to prorate my cancellation of service Tempe AZ
I've been a Lifelock Ultimate Plan subscriber for years. I recently tried to add a new bank account and after repeated attempts following their online instructions, I called their support line. A BIG mistake.
It took 3 minutes to get through their acccount verification process and to a live person because their voice recognition software is useless. Then another 2 minutes having th elive person verify me. Then he asks for an error code and of course my online account has now logged me out! Frustrated because I would have to go through processes I had already done, I hung up.
Thinking "what a pain it is to do business with this company, I called back to cancel my subscription, again running the incredible gauntlet. Once I was with a live person again, I asked for a refund. I was told I waaas out of luck because 60-days had passed since my last renewal. When I requested a prorated refund of $82.97 for the 102 days of remaining service, it was declined.
BE AWARE that if you need service from this company that is supposedly protecting you, you're in for a very painful experience. They're system is slow and combersome, their staff are happy to parrot canned lines, even when you clearly want to cancel. I don't know what changed after Symantec bought Lifelock in 2016, but from a long-time users point-of-view it has significantly declined.
