- Report: #1192931
Complaint Review: Norwegian Cruise Line - Nationwide
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Author Confirmed
Why?
Norwegian Cruise Line
Nationwide, USA
Phone:
8003277030 ext 22187
Web:
www.ncl.com
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Norwegian Cruise Line: Supervisor Crystal extension 22187 abd sales reps: Donna, Melissa, and Nitasha They will not honor Best Price Guarantee Policy. Was tricked into upgrading twice and promised over phone I would get guaranteed price adjustment if they lowered rate. Also promised I could keep original room (now downgraded) if price went down which it went down from $719/pp to $349/pp within 2 weeks. They will not give ANY credit or let me keep original reservation. Never received email, verbal or written confirmation that by upgrading I could never downgrade and that the best price guarantee was only valid for 48 hours. Will not let me cancel or get any money back. Miami, FL Nationwide
NCL BEST PRICE GUARANTEE Reservation#26777158 Norwegian Pearl
I originally booked an obstructed window for Norwegian Cruise departing december 9, 2014 after being informed they offered best price guarantee where they will give refund for price difference or 110% boat credit for $719/person. A few days later they reduced balcony rooms by $500 to $919 per person. We called and asked about the room changes and rep Donna informed us if we upgraded and the price reduced again, we'd get a refund and a possible room upgrade.
A few days later they reduced the price for the mini-suite to $1039/person and we called interested in paying $120 difference for the mini-suite. Rep named Melissa assurred me the best price guarantee was still valid for us and that we could change back to Balcony at the lower rate if rooms were still available and if they reduced price from $919/person. We upgraded with Melissa.
On December 3rd the price of the obstructed window dropped to $449/person and balcony dropped to $649/person. We asked to downgrade our room to the balcony at $649 and they stated they could change us to the balcony at the $1039/person price we paid and they then stated the other rep misinformed me on the phone. We asked to cancel due to the experience and they refused any credit back and encouraged me to dispute the charges. They ended up charging me 3 times all over the phone. No where in my email receipts or during the payment process over the phone did they mention the best price policy was for 48 hours. Do not do business with this company they are rude and very deceptive. The supervisor Crystal stated she had no email, no employee number, and no supervisor I could speak with and that I would have to call 800-327-7030 and follow prompts for reservations and give them her extension 22181. She also stated no supervisor could call me back due to an employee meeting December 4th-5th in Miami.
Would like the decency of a real supervisor or the company to contact me and give me either a full refund, let me downgrade to the more affordable room, honor their best price policy, upgrade my room, or at least give me some type of boat credit for this issue. Any logical person would not pay to upgrade 2 times in a week over the phone if they were informed of the truth about a 48 hour deadline for price adjustments. I feel robbed and now am not looking forward to our trip we've been saving work time off now knowing Im going into the trip tricked and deceived into upgrading for a "Best Price Guarantee" that they will not honor.
