- Report: #678902
Complaint Review: Nova Development - Calabasas California
Reported By:
Art -
Chapel Hill, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Nova Development
23801 Calabasas Rd., Calabasas, CA Calabasas, 91302 California, United States of America
Phone:
Web:
www.parallels.com
Categories:
Business Rating:
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Nova Development Parallels $20 Rebate Ripoff Calabasas, California
I was so disappointed with the shoddy treatment I received from one of Nova Development's employees Monday that I felt you should know about it. His arbitrary and dismissive attitude was so contrary to their published corporate policy of morality and truthfulness that I could not believe it.
At
issue is their offer of a $20 rebate for purchasing a copy of Parallels Desktop
5 for Mac. I purchased two copies online through Amazon.com and had been
expecting my two rebate checks for $20 each. When I went online to check the
progress of the rebates I found they had denied my second rebate.
Since the initial rebate page said that Rebate 1089882 was labeled Duplicate Approved, I assumed all was well. However, clicking on that link produced the disturbing message,"Your rebate has been marked as duplicate and will not be paid. Rebates are limited to one per household per offer." This led me to go online to a chat session with Rogelio.
He was simply dismissive of my attempt to obtain an explanation of
why my second $20 rebate would not be paid. I heartily agree with him that, if
you have a policy of one rebate per household, "That should be indicated.
. ." However, there is no such policy stated anywhere on the Web site nor on the rebate application forms.
If one rebate per household "has been one of our rules," but it is not stated anywhere in either the online information nor on all the forms they require be submitted to qualify for the rebates, one can hardly expect customers to be aware of it.
Since
I assume the President of Nova Development was unaware of the discrepancy between their published policy and
the arbitrary implementation of it by their employees, I wrote to the President requesting his assistance in facilitating the processing of my second $20 rebate. That was November 10, 2010. I have yet to hear from him.
