- Report: #1380199
Complaint Review: Nove Skin Sciences - St. Petersburg Florida
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Author Confirmed
Why?
Nove Skin Sciences
PO Box 23953 St. Petersburg, 33742 Florida, USA
Phone:
8448642568
Web:
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Nove Skin Sciences Care Work False Business Practices Regarding "FREE TRIAL" St. Petersburg Florida
Under false advertising ad on Facebook of JC Penny Closing stores this company offered free trial of skin products for a small fee with no mention that I would be billed after 14 days for more products if I did not cancel my subscription. I received notification from my credit card company that I was being charged $103.00 for something I had not ordered and another charge from this same company was denied.
I contacted my card company to dispute the charges and they gave me the customer service number for Nova Skin Sciences. Spoke with them and they denied refund of product charge stating I had received them. I recieved samples of their products which I paid the small fees for. The customer service representative told me no; the $103.00 was the cost of the products they sent me and refused to give me a full refund. After several attempts requsesting to speak with this reps. supervisor I finally spoke to a different person who was represented as the supervisor.
The supervisor concured with the reps. statements for no full refund, but was told if I mailed the product back to the company within 30 daus I would receive my refund minus a $20.00 restocking fee. I stated that I had already paid for the product with the small fee at the beginning. He said the only way I was to get any money back was to return the product.
I told him that I was disputing the charges on my card and was going to report the company to the BBB, Consumers Advocates Office, and report them for Fraud for False Business Practices. Hung up and directly called my card company to file a dispute of the charges and notified them of the fraud practice of the company.
