Complaint Review: NTB - Juno Beach Florida

Sears or at least The bank that Sears uses for it's credit accounts informed me that I had 60 days to make a purchase on my sear home improvement account or they would close it. I was a little miffed seeing as I had spent 0ver $6000 in a 4 year period. But I decided that it would be better for my credit history if this account showed closed by consumer instead of creditor so i closed the account myself.

Again, your complaint is with Citibank.  NTB had no decision or input upon the creation, termination, or continued existence of your credit account. 

Assume what you want about me personally, my professional intentions about your vehicle and its safety, and my underlying attitude towards my job, but ultimately your complaint in this particular forum is invalid because it's against the wrong company.

A regional manager contacted me about the problem with unwarranted cancelation of my account.  He apologized profusely and said that he had been making the same complaint for some time to corporate about how customer accounts were being canceled randomly with no notification to the customer.  So, at least one executive manager disagrees with the policy and the maltreatment of customers by the vendor, Citibank, who services NTB.  By the time he had contacted me I already had my car in the other shop getting the work performed.  Ultimately I spent almost $4,000 on both cars between tires and maintainence. 

However, with that said, the recent response from an EMPLOYEE - undoubtedly the same level EMPLOYEE who would be performing the safety sensitive work on my cars - now comes out of the woodwork to declare that he is glad I will not be servicing my cars at NTB or making any purchases from the company.  That sentiment alone speaks volumes about the quality of work that can be expected at NTB or any of their affiliate companies.  It adds weight to my original statement that it could have been lethal to allow employees with this underlying attitude to perform work on my cars.

My advice is to find somewhere, anywhere, else to get your cars serviced.  There are too many huge gaps and disconnects between corporate, management, and employees to get any kind of reliable service at NTB or any of their affiliates. 

In an ironic twist of fate, the company where I work recently contracted to provide transportation services to NTB, and I am the person who will be overseeing and executing performance of that service.  NTB treatment of me as a customer and this most recent comment from their employee will be foremost in my mind each and every time I am called upon to provide service to NTB. 

Your argument is with Citibank, not NTB.  Also, you shouldn't have to be told that the existence of your credit account has no effect, positively or negatively, on NTB's ability to install tires.  At least now there are two people that are happy that you won't be shopping at NTB anymore. 

How much money did you get ripped off by NTB?

Yeah, even after they gathered all the contact information and sensitive data needed to open an account, it's just too much trouble for them to contact a customer before closing an account for no reason other than it hasn't been used for a year.  Whether it arises from pure laziness or outright neglect, their failure to communicate informs me that they do not want my business. 

I suppose some businesses are too big to fail and some are too big to care.  NTB is apparently too big to care.  Again. it's not in my best interest to do business with any company that has so little regard for customer service that they make no effort to communicate.  After all, if corporate management is too incompetent or too uncaring to communicate about my account, I certainly can't expect quality service at the store level, which in turn means there is a probability that my cars would become unsafe after being serviced in their stores.  After reading the reviews about NTB on this site and other consumer sites, I should be writing them a thank you note for closing my account so I won't be putting my safety at stake by having my cars serviced in their stores. 

There are other automotive service stores in the immediate area where I hold accounts and that have not closed my accounts merely because I haven't used the account for a few months.  Tires and services are a little more expensive from them, but I suppose you get what you pay for.  At the other company, the service rep who answered my first phone call was more friendly and informative than the NTB contact and the corporate service rep I talked to about my account was much more friendly and concerned than the NTB rep I spoke with.  Not only had they not closed my account, they increased my credit line to cover the costs of my current needs.  I have a lot more confidence in building a long term relationship with them.  They are not as big as NTB and don't have a national presence, but they actually WANT my business. 

Home Depot does this, Sears did (or does) this.  Many companies get "dead" accounts off the books this way......get over yourself.