Complaint Review: OBD2Buy.com -

Order an item on the site after confirming availabilty and shipping speed. After paying order maked shipped. Chatted to get a tracking number, was told they don't have all the parts to ship. I asked what was marked as shipped, said all orders are marked shipped and then figured out later. Refused to lower shipping because of delay. Website and support both lie to shoppers. Refunded purchase but would not honor promised timeline of delivery. 

CHAT SESSION:

Conversation started on : Thursday, March 28, 2019, at 18:21 (GMT+0)

[18:22] V1553712611271674: Can I get a tracking number for a shipped order? [18:22] Chad has joined the conversation [18:23] Chad: hi [18:23] Chad: your name please [18:23] V1553712611271674: Helloe [18:23] V1553712611271674: Brad FInk [18:23] V1553712611271674: Assured Automotive [18:23] V1553712611271674: IFGJFFLFA [18:23] Chad: 1 pcs x Porsche Piwis tester II

missing a component to finish production [18:23] Chad: we can send next week [18:24] Chad: or cancel and refund order [18:24] V1553712611271674: I specifically asked you yesterday to verify I would get it in 5 days [18:25] V1553712611271674: What was marked shipped then? [18:25] V1553712611271674: The site shoes you have 76 in stock right now [18:25] V1553712611271674: shows [18:26] Chad: this situationis only for piwis [18:26] Chad: we regret [18:27] Chad: i can cancel and refund now. and inform you next week for payment [18:27] Chad: sorry for trouble [18:27] V1553712611271674: Just refund the shipping difference and ship ASAP [18:27] V1553712611271674: I only ordered because you verified it would ship [18:28] Chad: what do you mean please [18:28] V1553712611271674: Why does the site still say 76 ready to ship? [18:29] V1553712611271674: Refund the DHL shipping above china post since it's going to take that long for me to get my order [18:29] Chad: it is not under 2kgs, chinapost cannot delivery it [18:29] V1553712611271674: Yes it is, it's 1.1 on your own page [18:29] Chad: i just said above, it is only about a compoent of piwis [18:30] V1553712611271674: In stock mean ready to ship, not I have some parts. I ordered that item, there is no option to order less [18:31] V1553712611271674: packing list:

1) Porsche PIWIS 2 Interface (New)

2) Adapter cable 16-pin (OBD-II)

3) Communication cable

weight

1,1KG [18:31] Chad: let me calculate [18:31] V1553712611271674: Once again what was marked shipped? [18:32] V1553712611271674: False info on site? [18:32] Chad: no [18:32] Chad: i just check the carrier notes [18:32] Chad: it is1,2yes [18:33] V1553712611271674: Once again what was marked shipped? [18:34] Chad: there are too much order. we must mark them at website in order to follow them [18:34] Chad: we mark trhem and forward to operation department [18:34] Chad: this is very rare situation [18:35] Chad: $395.38

you had paid via dhl total [18:35] V1553712611271674: I guess I should have marked it "paid" and waited to submit payment until I actually felt like paying then with that reasoning [18:35] Chad: and now $384.10 via regular airmail [18:35] Chad: now do you want me change shipping way and refund balance [18:36] Chad: or cancel the order complatly? [18:36] V1553712611271674: I was a discount and still dhl shipping, so I can get it at the speed I paid for [18:36] V1553712611271674: want [18:36] Chad: which option? [18:36] V1553712611271674: shipping refund and DHL shipping, with a guarantee it will ship within 1 week [18:37] Chad: what are you talking about? [18:37] Chad: ofcouse i should not do that [18:37] Chad: i cancel the order and refund the comlate order [18:37] Chad: bye [18:37] V1553712611271674: Cancel the order, I'm done with you, filing a fraud claim now with this chat as proof. Good luck [18:40] Chad: :) [18:41] Chad: i hope one day you will wake up and see how loser you are.. i exlained anything.. but you try to fraud [18:41] Chad: bye [18:41] Chad has left the conversation