- Report: #671665
Complaint Review: occidental allegro playacar resort - Internet
Reported By:
Marjorie ginobbi -
bocaraton, Florida, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
occidental allegro playacar resort
playa de carmaqn, Mexico Internet, United States of America
Phone:
1800 858 2258
Web:
Occidental Hotels.com/Allegro
Categories:
Business Rating:
(0)
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occidental allegro playacar resort occidental grand flamenco xcaret resort Scam ===rip-off Internet
Subject: Allegro Playacar > > Travelers, beware > switch scam. When we arrived at Allegro Playacar we were > told they had overbooked and our reservation would be > honored at Occidental Grand Flamenco Xcaret. I told them we > came for the beach and shopping in the area and that would > not do. I had had the flu and was still coughing and > to recover at the beach and to visit friend in Playacar. > Natalye, the manager assured me that the beach was beautiful > in Xcaret and if we were not happy we could check into the > Allegro the following day. She showed me photos of the hotel > on the Internet, and the picture showed a beautiful beach, > so we went. BIG MISTAKE. There is NO BEACH, just rocks and a > small man made "lagoon" that is filled with water from the > underground river, not even salt water. The hotel is in the > jungle! The water was so cold that people from Canada could > not go in the underground river water. > > We were not happy being lied to about the situation and > irate when we couldn't get into the Allegro. It was a total > waste of a week, we go for the therapeutic effects of the > salt water. > > Don't think this is an isolated incident, folks. They > overbooked the Allegro by 50 to 100 rooms per night the > entire week we were there, December 1-8, 2010. I think they > did it to fill up the Grand Flamenco. In the event this > happens to you, we talked to people who got tickets to the > park, day passes to the Allegro, cab fare, etc. So, demand > lots of perks. I was told that they were even putting people > up at Viva Wyndham Maya in Playacar. They would do nothing > for us and we are currently pursuing it through our travel > agent. > > Now, the Grand Flamenco Xcaret is three times the size of > the Allegro, so you have to take trams everywhere on the > property. The televisions in the rooms are very small and > the sound was horrible. They sprayed for bugs daily which > made us sick. Kids everywhere screaming, no lounge chairs > available at the man made beach. Service in the restaurants > was horrible, we couldn't even get water or tea. They have > no fresh juices, all made with sugar. Food was so-so, not as > good as other all-inclusives. There was the smell of sewage > everywhere, even in our bathroom and outside the > restaurants. The soap container in our shower was broken and > we reported it on arrival. It was never fixed it in the > eight days we were there. > > This Flamenco hotel is in the middle of nowhere, $12 taxi > to Playacar, additional $20 to the airport. When we went to > the lobby to get in a cab to Playacar, this timeshare guy > blocked our way and tried to prevent us from leaving! Very > obnoxious. We spent $24 per trip and lots of wasted time going > back and forth, just to hear they have no room for us!!! And that, the mgr. was not there> We came back feeling sicker than when we arrived due to the > bug spray and being in the jungle with allergies from all > the trees. Beware of Occidental anywhere. I have been > traveling the the Riviera Maya twice a year for over 25 > years and this is the worst experience I have ever had.
2 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#2Consumer Comment
Tue, April 26, 2016
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront ... I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/
Becker79
Los Angeles, CA,California,
Occidental Allegro Playacar Timeshare Scam
#3Consumer Comment
Mon, July 22, 2013
We have bought a time share at Allegro Occidental What a scam They are sure good at what they do They made it sound so good until we got home and really read the contract would love to get out of this we owe $15,000 We have paid them almost $4000.00. We have to start a payment plan or pay it off next week. We feel quite foolish to have fallen into this Is there any way we can get out of this? I'm in the process of calling Mexican Timeshare Solutions and PROFECO and seeing what they can do. Possibly the attorney General also!!
