- Report: #1321958
Complaint Review: OCM - Nationwide
-
Author Not Confirmed
Why?
OCM
Nationwide, USA
Phone:
1-866-847-7365
Web:
www.OCM.com
Categories:
Business Rating:
(0)
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OCM - Our College Market Horrible Customer Service Pennsylvania
This company provides horrible customer service. Placed order for son's dorm stuff - package went on back order with no notification. Customer Service guys said no date, no information nothing he could do about it. Had to get 2 managers involved to get something shipped. Sat for 3 days and 2 telephone calls for a customer service rep to finally say oh we still screwed up a second time and didnt release your order. Son leaves in 5 days - We placed to order a month ago and I'm still fighting for my credit for the downsize in package and hoping my product actually ships this time. ... 3 phone calls later.
1 Updates & Rebuttals
Julina
Chambersburg,Pennsylvania,
United States
Customer Service
#2UPDATE Employee
Fri, February 16, 2018
We apologize for the negative experience you had with your order. The customer service you received was not up to our standards and this issue has since been addressed with our team.
