- Report: #8915
Complaint Review: Ocwen Federal Bank Financial Services - CA FL
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Author Not Confirmed
Why?
Ocwen Federal Bank Financial Services
CA FL, U.S.A.
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Ocwen Federal Bank FSB harrassing me by not crediting account and threatending foreclosure
This bank has held the mortagage with a forebearance plan on my condo and over the years have sent me letters requesting financial information after I had already sent them.
I never receive communication from this bank other then phone calls at all times of the day and night--it is impossible to get to speak to an actual person and when I ask to speak to a supervisor I am told that I am not allowed to do so
This bank is now threatening foreclosure on my loan and sent me certified mail delivered on a Saturday when no one can be reached in response.
I have faxed all info this bank has required including letters of explanation and never know who or when they receive the info--
I am a person now on disability and consider this bank harrassment--fearful of losing my home. Can I get any help?
Click here to read other Rip-off Reports on OCWEN Federal Bank Financial Services
I never receive communication from this bank other then phone calls at all times of the day and night--it is impossible to get to speak to an actual person and when I ask to speak to a supervisor I am told that I am not allowed to do so
This bank is now threatening foreclosure on my loan and sent me certified mail delivered on a Saturday when no one can be reached in response.
I have faxed all info this bank has required including letters of explanation and never know who or when they receive the info--
I am a person now on disability and consider this bank harrassment--fearful of losing my home. Can I get any help?
Click here to read other Rip-off Reports on OCWEN Federal Bank Financial Services
3 Updates & Rebuttals
If you have the recording on tape ...
#20
Sun, December 23, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: none Their relationship to the company: Advocate Rebuttal: If you have the recording on tape and of course with the time please make a formal complaint to FDCPA but i can tell you that our system is setup to stop the calls between 8:00 and 8:30pm :-)
Maybe its time you look at who you work for
#30
Thu, December 13, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: R .Dean
Their relationship to the company: Owner
Rebuttal:
To I am sorry .
You are a crock i have got calls sat & sun starting at 7:00am up on till 10:00 pm and i have them on tape.
No you can't talk to a supervisor.
Maybe its time you look at who you work for
I am sorry but i dont believe that someone told you that you are not allowed to speak to a supervisor
#40
Tue, December 11, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: none
Their relationship to the company: Advocate
Rebuttal:
For obvious reason i dont include my name but yes i work with them. Let me start by asking on what kind of a forberance are you? Where you on a foreclouse on hold ot just let the loan 30 days due and trying to catch up? - Remember a forberance is like a payment plan and every 6 months yoy will be ask your financial information to see if you can afford it.
I am sorry but i dont believe that someone told you that you are not allowed to speak to a supervisor but remember on all companies there is a chain in command and the agent must try first to fix the issue.
Also need to understand that by FDCPA law you can receive calls between 8:00am to 9:00pm your time 7 days a week.
If you receive a certified letter or demand from Moss (attorneys) is not telling you that will foreclouse only tell you that it CAN be taken legal action if you dont bring account current and if you read your loan document or (note) states that you agree to make payments on time and if not the "servicer" in this case Ocwen can demand for a payment because you broke your promise to pay or "note".
Of course on weekends the office is closed if you read the back of your invoice you will find the hours.
I understand that you are angry but please understand that Ocwen is going for almost 1 million loans and that the research department handles around 300 claims a day, please be patient.
Tip -- Ocwen dont start foreclouse until account is 91 days without a payment, ..also depend on account situation.
