- Report: #1164900
Complaint Review: OCWEN Loan Servicing - West Palm Beach Florida
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OCWEN Loan Servicing
West Palm Beach, Florida, USA
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OCWEN Loan Servicing Needs to get out of the loan servicing business West Palm Beach Florida
My mortgage was formerly with GMAC who I never had a problem with but unfortunaletly they went bankrupt and the nightmare began when OCWEN took the servicing of the mortgage over. They are primerily a dept collection company and are registered in Louisiana as such but as far as a loan servicing company they suck. I paid my martgage off in January 2014 and am still waiting for the clear title, they continue to submit the wrong form to the courthouse to have the mortgage cancelled and recorded and nobody knows anything. It's been six months now and I'm having to get the state Attorney Generals Office involved.
You never get to speak to the same person twice due to their multiple outsourced locations and they basically tell you what you want to hear but do nothing, the department that supposedly is working on my case is not accessible so you have to go through their customer service department who in turn emails the information to them and you can only hope and pray that they act upon the email that's sent to them, what a way to run a company! The government really needs to step in and act on either shutting them down or forcing them to get away from the outsourcing but I seriously doubt that it will ever happen.
