- Report: #378889
Complaint Review: Ocwen - West Palm Beach Florida
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Ocwen
1661 Wilmington Rd Suite 100 West Palm Beach, 33416 Florida, U.S.A.
Phone:
407-737-5000
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Ocwen LOAN MODIFICATION COULD NOT MAKE MY PAYMENT BEFORE HOW DO THEY THINK I CAN MAKE A HIGHER PAYMENT West Palm Beach Florida
I did a loan motification in May, wanting to keep my house I did what they asked and gave them the down payment of $1,500. They said to make 2 payments for the first two months in the amount of $2,498.00. They still managed to send me a statement with late fees and other fees on top of that. I could not make my original payments that were around $2,100.00, why I agreed to it is beyond me. I recently contacted them again and advised that I just can't make those type of payments. They said that I could do another loan motification and that I would now have to come up with almost $2,700.00, which they said was an average of two monthly payments. I told the rep if that was true then why the first time was my down payment only $1,500.00?
He could not answer me. I then asked if they were participating in the Hope for Homeowners program, he said that at this time he did not see that my loan would qualify that they had already sent letters to who did. I said that the program states that if the amount of your payment exceeds 31 percent of your income and that you needed to check with your mortgage company to see if they were participating. If you are participating and I fit the qualifications why can't I start the process.
All he said was you might qualify later, but in the mean time the longer I wait the more my downpayment on a motification may go up. I could go on and on, specialy on how when you call customer service you get people who read a script from India. I have asked several times that I wanted to speak to someone in West Palm Beach and I get switched back to the main menu and get the same customer service in India. They act like they want to help but have the attitude of "oh well".....
ANDREA
pifer, Florida
U.S.A.
He could not answer me. I then asked if they were participating in the Hope for Homeowners program, he said that at this time he did not see that my loan would qualify that they had already sent letters to who did. I said that the program states that if the amount of your payment exceeds 31 percent of your income and that you needed to check with your mortgage company to see if they were participating. If you are participating and I fit the qualifications why can't I start the process.
All he said was you might qualify later, but in the mean time the longer I wait the more my downpayment on a motification may go up. I could go on and on, specialy on how when you call customer service you get people who read a script from India. I have asked several times that I wanted to speak to someone in West Palm Beach and I get switched back to the main menu and get the same customer service in India. They act like they want to help but have the attitude of "oh well".....
ANDREA
pifer, Florida
U.S.A.
1 Updates & Rebuttals
Dillon James
West Palm Beach,Florida,
U.S.A.
I found a great Ocwen Contact for Escalations that helped me with my Modification
#2Consumer Comment
Fri, October 10, 2008
I recently went through some hardship and needed to get my loan modified with Ocwen Financial. I was able to get a hold of a gentlemen named Josh. Here's his info.. The best contact for escalated issues is Josh Coykendall. His position is dedicated to resolving these problem issues. You can reach him toll free at 1-866-779-8080 or email him at [email protected]. If you are interested in getting a loan modification, and your loan is with Ocwen, you will need to fax your 2007 W-2's, 2 most recent bank statements, 2 most recent pay stubs and a hardship letter to 561-682-8160 Attn: Josh. Make sure you clearly print your loan number on all documents. Being that all escalations end up with him, there is no need to go around to other contacts. Try your luck with the toll free number and the regular customer service but if you don't get anywhere, I found that this was the best route and got my issue cleared up very quickly
