- Report: #1506490
Complaint Review: Office Depot / Office Max -
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Office Depot / Office Max
United States
Web:
Officedepot.com
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Office Depot / Office Max Terrifble customer service - The cabinet I ordered was not received when it was "Delivered" and I spent a month and 13 phone calls trying to straighten it out.
I ordered a storage cabinet from Office Depot online. I received an email saying it was delivered however I did not receive it. I spent a month and 13 phone calls trying to get this resolved. I finally asked for a refund which never came. I spoke to supervisors etc. Everyone I spoke with would say "You will receive a call back within 72 hours" or "An email within 24 hours" or "I will personally call you back tomorrow." None of which EVER occurred. After they promised me a refund I ordered the identical cabinet from another vendor.
Well shortly after receiving that cabinet the Office Depot cabinet showed up. Never a follow up call from the supervisor who was working on my refund. The WORST customer service I have ever seen. Each time I called I had to explain the situation again. Each time they would give me a new complaint number but never follow up on the old number. I just gave up!
