- Report: #977832
Complaint Review: Office Depot - Internet
Reported By:
Mom trying to help her daughters -
Harrisburg, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Office Depot
Internet, United States of America
Phone:
561-438-4737
Web:
officedepot.com
Categories:
Business Rating:
(0)
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Office Depot Bryan Barlett Little girls save their money for blackberry tablet-Office Depot breaks their hearts. Internet
My two little girls saved all their birthday money for black Friday to order 2 blackberry tablets 64 g.
We spent hours on the website trying to get the order thru. We finally got the order placed. They were thrilled! Little Maya and Annabella's dream had come true. Today we got a call from Bryan at Office Depot saying they had sent our tablets to someone else and would not honor our order for the tablets. They were very unkind about it and refused to make good on the order. The girls are heartbroken. What is wrong with these people? This was a Christmas dream for my two girls. Can someone help us? We are not wealthy people. I am an adoptive mother of 8 sweet little girls. Just want to help bring them some joy ....
We spent hours on the website trying to get the order thru. We finally got the order placed. They were thrilled! Little Maya and Annabella's dream had come true. Today we got a call from Bryan at Office Depot saying they had sent our tablets to someone else and would not honor our order for the tablets. They were very unkind about it and refused to make good on the order. The girls are heartbroken. What is wrong with these people? This was a Christmas dream for my two girls. Can someone help us? We are not wealthy people. I am an adoptive mother of 8 sweet little girls. Just want to help bring them some joy ....
2 Updates & Rebuttals
Mom trying to help her daughters
Harrisburg,Illinois,
United States of America
Vera at Office Depot does the right thing...
#2Author of original report
Sat, December 15, 2012
Bryan's Supervisor, Vera at Office Depot called and made everything right with the girls.
They should be getting their new tablets next week. There are some good people in the world.
My Little Girls are Thrilled!!
Casey Ahlbum at Office Depot
United States of AmericaCan I Help?
#3UPDATE Employee
Thu, December 13, 2012
Office Depot appreciates your business and we are sorry to have disappointed you. Although Office Depot is not going to receive any additional shipments of the Blackberry Playbook Tablet, we would be happy to assist you in finding another tablet for your daughters at a similar savings.
At Office Depot we believe that we need our customers more than you need our services and if we have not been able to resolve this matter I would appreciate it if you would contact me directly with your contact information and order details so that I can help.
Sincerely,
Casey J. Ahlbum
Sr. Manager, Executive Customer Relations
& E-Commerce Support
Office Depot, Inc
[email protected]
