- Report: #144263
Complaint Review: Office Depot - Redding California
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Office Depot
525 EAST CYPRESS AVE Redding, 96002 California, U.S.A.
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Office Depot ripoff Fraud Deceit Redding California
I too had a problem with Hewlett packard and Office Depot.
I purchased a compaq laptop computer, which supposedly came with 2 rebates. #1 was for $30.00 and #2 was for $150.00.
Well I received the $30.00 rebate with no problem then about a a week before the second rebate period time limit was up, i was told that my $150.00 rebate requirements werent met(said no upc was enclosed) Well I immediately said B.S. and mailed them another copy (same paperwork as first time) And then I received no response for over 7 days and the only reason I received any response at all was I sent an email and placed a phone call to the rebate center. At this time I was told that my paperwork was received too late now and i was SOL ie: so out of luck and I would not get my rebate.
Problem 1 Now on to problem 2 I have the computer in front of me with a sticker on it with all the specs. One of which is the amount of RAM Ticket says 512MB, However the computer says 128MB. I Immediately go on line to HP live help site and that is where all the trying to confuse me starts however they are not talking to a person who has no knowledge of computers, surprise to them I am very computer literate. Well I was told that NO my model only shipped with 156mb sorry I cant help you but thanks for contacting us. Well I called HP and finally got ahold of someone I could understand (broken english) and was transferred, after several calls and hours of my time, to a supervisor who told me "yes we are very sorry. we made a mistake and sent out some computers with wrong memory, and we will send you the aditional stick of memory" Well guess im lucky i knew how to installit or I would be out more money.
I went back to office depot, where I purchased the computer, and informed the manager of what I went through he just laughed, so I went back the next day to see someone else and told the salesman that I wanted to show him something, I brought him over to the display where my cmputer was and showed him on the system screen, how much memory was actually in the system.....He got mad at me for knowing this and peeled the tag off of the computer (which had the specs) and said there problem solved and for me to go to Hell.....
WOW I told him that he must have known this to react to me in such a violent manner and I reported him to the manager and he apologized. However I believe Office Depot and HP are conspiring to defraud the public with substandard equipment presented as what it is not and then not honoring their rebates
Frank
redding, California
U.S.A.
I purchased a compaq laptop computer, which supposedly came with 2 rebates. #1 was for $30.00 and #2 was for $150.00.
Well I received the $30.00 rebate with no problem then about a a week before the second rebate period time limit was up, i was told that my $150.00 rebate requirements werent met(said no upc was enclosed) Well I immediately said B.S. and mailed them another copy (same paperwork as first time) And then I received no response for over 7 days and the only reason I received any response at all was I sent an email and placed a phone call to the rebate center. At this time I was told that my paperwork was received too late now and i was SOL ie: so out of luck and I would not get my rebate.
Problem 1 Now on to problem 2 I have the computer in front of me with a sticker on it with all the specs. One of which is the amount of RAM Ticket says 512MB, However the computer says 128MB. I Immediately go on line to HP live help site and that is where all the trying to confuse me starts however they are not talking to a person who has no knowledge of computers, surprise to them I am very computer literate. Well I was told that NO my model only shipped with 156mb sorry I cant help you but thanks for contacting us. Well I called HP and finally got ahold of someone I could understand (broken english) and was transferred, after several calls and hours of my time, to a supervisor who told me "yes we are very sorry. we made a mistake and sent out some computers with wrong memory, and we will send you the aditional stick of memory" Well guess im lucky i knew how to installit or I would be out more money.
I went back to office depot, where I purchased the computer, and informed the manager of what I went through he just laughed, so I went back the next day to see someone else and told the salesman that I wanted to show him something, I brought him over to the display where my cmputer was and showed him on the system screen, how much memory was actually in the system.....He got mad at me for knowing this and peeled the tag off of the computer (which had the specs) and said there problem solved and for me to go to Hell.....
WOW I told him that he must have known this to react to me in such a violent manner and I reported him to the manager and he apologized. However I believe Office Depot and HP are conspiring to defraud the public with substandard equipment presented as what it is not and then not honoring their rebates
Frank
redding, California
U.S.A.
3 Updates & Rebuttals
Jered
Lafayette,Louisiana,
U.S.A.
Computer memory
#2UPDATE Employee
Sat, March 11, 2006
Don't forget that computer memory, when you check it in the system properties screen in the control panel, is the system's available memory, minus windows xp's massive program size, and minus the "shared video memory" detailed in the specifications. You haven't been cheated with substandard equipment. You simply think a basic knowledge of computers explains these things as fraud. The truth is that these features may be beyond your grasp as a user. If you had purchased the performance protection plan that you were offered, per standard operating procedure, you would have a technical support staff available to answer your questions correctly and promptly.
Jered
Lafayette,Louisiana,
U.S.A.
Computer memory
#3UPDATE Employee
Sat, March 11, 2006
Don't forget that computer memory, when you check it in the system properties screen in the control panel, is the system's available memory, minus windows xp's massive program size, and minus the "shared video memory" detailed in the specifications. You haven't been cheated with substandard equipment. You simply think a basic knowledge of computers explains these things as fraud. The truth is that these features may be beyond your grasp as a user. If you had purchased the performance protection plan that you were offered, per standard operating procedure, you would have a technical support staff available to answer your questions correctly and promptly.
Amy
Riverside,California,
U.S.A.
Your recourse for this store
#4UPDATE Employee
Wed, August 17, 2005
For your rebate, since it sounds like you followed all of the proper steps, I would contact the store manager (not an assistant or key carrier). They should be able to assist you with this issue. As for your other problem, I assure you this is not how office depot does business. The way the sales associate and manager treated you is completely unacceptable by company standards. You can call the corporate office in Florida and file a complaint with customer relations or call the store and ask for the district managers office number. I assure you that kind of behavior would not be tolerated by the company.
