Grm
Florence,#2UPDATE Employee
Tue, October 07, 2008
Unfortunately it sounds like there was some miscommunication at the store about what you purchased. On devices under $500 (cameras, mp3 players, printers, etc.) there is a replacement plan instead of the usual repair plan. The employee was correct, the plan DOES cover pretty much anything that could happen to your mp3 player. However, it starts when the manufacturer's one-year warranty ends. We extend the coverage, since most people would probably like to have something last longer than a year. For the first year, you'll need to go through the manufacturer. After that, our plan kicks in and covers you through the one or two years you bought.