- Report: #513186
Complaint Review: Office Max - Phoenix Internet
-
Author Not Confirmed
Why?
Office Max
Phoenix, Internet, United States of America
Phone:
8776334236
Web:
www.officemax.com
Categories:
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Office Max Office Max Price Match Rip Off Phoenix, Internet
Office Max advertises that they will match online prices. I noticed that Frys Electronics was selling a SimpleTech 1TB Turbo external drive for $70. I have a $50 reward at Office Max so I checked their website and found the exact identical item on their website.
http://tiny.cc/wC6N6
They are selling the item for $170
I submitted a match request on their website and was turned down:
http://tiny.cc/wC6N6
They are selling the item for $170
I submitted a match request on their website and was turned down:
We do apologize, but products and services by third party providers are not subject to a price match. This item is a special order item shipped directly from a third party vendor.
OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs. If we can be of further assistance please do not hesitate to contact us.
Sincerely,
Sheila Satava
Customer Service Rep - Direct/Dotcom/Retail
OfficeMax Mentor CSC
1-877-633-4236
2 Updates & Rebuttals
Rob
United States of AmericaRestocking Fee
#2UPDATE Employee
Sun, April 18, 2010
There is no restocking fee for defective items as long as you exchange it for the exact same item within the 14 day return policy and with a receipt. If you have this, we just do an even exchange for the customer. If it's past the 14 days, we will not return it, you have to go through the manufacturer. If you exchange it for a different product, there will be a 15% restocking fee.
ssmatik
USAOffice Max Price Match Updated
#3Author of original report
Thu, October 22, 2009
Sent them another email:
Can you please direct me to the place on the item Webpage where it indicates that this is a third party item?
(I do have the page archived for future reference)
This was their response:
Thank you for your reply. A third party item is an item we do not stock in our warehouse. We do not post this information on our website.
OfficeMax thanks you for the opportunity of servicing your future business and personal supply needs. If we can be of further assistance please do not hesitate to contact us.
Once again, I do apologize and thank you for choosing OfficeMax.
Sincerely,
Jennifer White
OfficeMax
Customer Service - Direct/Dotcom/Retail Rep - Mentor, OH
____________________________________________________________________________They admit that they can pick and choose whatever they want to match!
