Complaint Review: Ohio Motorcycle - Columbus Ohio

On June 6, 2009 a friend and I both purchased new motorcycles from Ohio Motorcycle. I must say we were happy with the sales experience. However, my motorcycle was hit and knocked over June 13th so I took it back to them to perform the repair. The exhaust pipes and rear fender were the two major parts. I

 dropped the bike off to them June 16th and didnt get the bike back until July 7th. The repair was paid in cash by the person who hit it so no insurance was involved. The first quote we received was incorrect as they stated "we had the wrong fender part on the quote, that's why we have someone double check part numbers". I was little unhappy with their mistake, but continued.

After picking up the bike I noticed a really bad rattleing coming from the new pipes. Called them July 10th and they told me to bring it back. Brought it to them that day to only find out they couldnt look at it till next week. A wasted trip, I dont understand why the couldnt tell me that on the phone. Took it back July 14th, and picked it up July 16th. Upon me test driving it, it was still ratteling. I had to put the service manager on it so he could hear it. I sat there over a half hour while they tried to fix it. He said he had to remove a spacer to tighten it down further. The rattle was gone, however it got me wondering as to why something should be removed on a new motorcycle.

 I did some research and compared my pictures(from when I first brought it home)and my old parts to what they installed on it. I found out they put 2005/2007 pipes on my new 2009 bike. For this model, the pipes have been re-done and a highlighted selling point from Suzuki. July 25th I go back to the dealership to speak with the owner and to complain about not having the correct parts, and the inconvenience of my time. He told me he would look into it and call me on Monday.

His service manager, Terry called me on Monday and asked if the pipes looked differnt than what was originally on there. I was furious with this type of questioning. He told me they would order the correct pipes. Terry called within the next week to let me know Suzuki has not released those parts but would call me when he can get them. I recieved a call August 10th they were in. I was out of town on business and dropped it off August 17th in the afternoon. Terry called me in the evening of the 17th to let me know that they once again have ordered the wrong parts, as the new pipes do no fit. He again questioned how different they are from the originals and asked me if I would accept 150.00 towards a new helmet and keep the wrong parts.

At this point I am so disgusted with the lack of service I have received. When I picked up the bike August 18th, the service manager did not say one word to me, he was just going to let me drive away. I confronted him and had to ask him what is going on with my parts. He told me they are on order again. Not once has the service manager apologized to me nor empathized his concern with me. They have inconvenienced my time and have robbed me of riding time with my new vehicle. Nor have they offered me anything to rectify their mistakes and try to keep my business.