Oliver
Toronto,#2Author of original report
Thu, November 21, 2013
Despite previous miscommunications on my part, this company has continued to do all that they can to make the situation right.
I realize that many of my posts have been pretty aggressive and I apologize for their tone, but the matter was serious. Fortunately, they’ve taken these matters seriously every step of the way as well when had our positions been reversed I might have even written myself off as simply a crazy person!
Now that everything is resolved (they refunded the disputed amounts and still performed the service resulting my getting my data back), I can see the mix-ups for what they are – simple misunderstandings made worse by my hostile tactics.
If it weren’t for their patience, professionalism, and commitment to my satisfaction, then I think we’d both be at a loss. Consequently, though it might sound strange to say, after all this has been said and done, I would recommend this company to anyone in need of not only data recovery, but of a service provider that is willing to work even through the most extreme circumstances.
I can say that I am now 100% satisfied and that while I regret the aggressiveness of my tactics here (since they only hurt the process of resolution), I am glad that matters were able to concluded amicably and equitably
Oliver
Toronto,#3Author of original report
Thu, November 21, 2013
I decided to ask again to find out what happened with my hard drive to the general manager of the company.
He listened to me and decided again check my case .
After that he refund all my money that I paid earlier and after 3 days restore all my data free of charge.
They apologized and I now have all of my recovered data.
I highly recommend this company.
Oliver
Toronto,#4Author of original report
Tue, November 05, 2013
The company returned the money for the damage I caused. I have no more complaints.