- Report: #1021671
Complaint Review: OMAHA STEAKS - Internet
Reported By:
ALSACE -
KISSIMMEE, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
OMAHA STEAKS
Internet, United States of America
Phone:
1-800-467-4745
Web:
www.OmahaSteaks.com/JAD
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
OMAHA STEAKS BAD CUSTOMER SERVICE Internet
On completing my order I was advised on delivery date. It arrived on the day but at 7.30 PM just as I was about to leave the house. I asked the delivery guy how long the box could be kept before un-packing and was told to do it immediately as it had been in his van all day! I did not have time to do this so refused delivery.
I contacted the company explaining the situation and indicated that at no time when ordering was I advised that the delivery could be anytime until 9 PM... that's what they then told me. Had I known this, I would have requested a different delivery day as I had pre-arranged plans for that evening. I have never had any mail/phone orders ever delivered to my home after 6 PM.
Customer services said they would re-send the order for which I thanked them. Then a little later I recieved a call saying they could not resend. I then asked to speak with the supervisor who clearly did not wish to speak to me directly. I was advised by the representative that she had been told if they resent it I could not return the package for any reason. So I questioned what I should do if the food was delivered and not properly frozen? I was told I would have to keep it! So under these circumstances, I requested my money back.
Whilst this has now been done, I do believe that the ordering department should be far more explicit about their delivery times i.e. how late it maybe in the day. Also I think consumer rights should be protected and not made to accept food delivered in a poor state; this maybe quite feasible if kept in a Florida transportation van.
Finally, the offers appear to be reasonable in price until they then tell you the exorbitant amount it costs to send. This was my first time of ordering from Omaha and the experience has not been good. It means they have lost me as a future customer and I am sure when I tell friends they too will think twice about this company.
I contacted the company explaining the situation and indicated that at no time when ordering was I advised that the delivery could be anytime until 9 PM... that's what they then told me. Had I known this, I would have requested a different delivery day as I had pre-arranged plans for that evening. I have never had any mail/phone orders ever delivered to my home after 6 PM.
Customer services said they would re-send the order for which I thanked them. Then a little later I recieved a call saying they could not resend. I then asked to speak with the supervisor who clearly did not wish to speak to me directly. I was advised by the representative that she had been told if they resent it I could not return the package for any reason. So I questioned what I should do if the food was delivered and not properly frozen? I was told I would have to keep it! So under these circumstances, I requested my money back.
Whilst this has now been done, I do believe that the ordering department should be far more explicit about their delivery times i.e. how late it maybe in the day. Also I think consumer rights should be protected and not made to accept food delivered in a poor state; this maybe quite feasible if kept in a Florida transportation van.
Finally, the offers appear to be reasonable in price until they then tell you the exorbitant amount it costs to send. This was my first time of ordering from Omaha and the experience has not been good. It means they have lost me as a future customer and I am sure when I tell friends they too will think twice about this company.
1 Updates & Rebuttals
Omaha Steaks
Omaha,Nebraska,
Omaha Steaks Delivery
#2UPDATE Employee
Mon, March 18, 2013
I apologize for the problem that was encountered with the delivery of your order. At Omaha Steaks we guarantee that the product will arrive in good condition on the scheduled day of delivery. UPS and FedEx are our carriers and they can deliver to residential addresses up until 8pm depending on the volume for their route. We do recommend putting the products into a freezer upon arrival. We do offer a 100% satisfaction guarantee and we should have cheerfully replaced or refunded your order whichever you preferred.
I am not sure why you were contacted back after choosing a replacement to be told that there would be no guarantee on the delivery. We would absolutely guarantee the second delivery for you. Had the package arrived damaged, late, with the product thawed, etc... we would have reimbursed you for this. If you would like to have the order replaced I would be more than happy to handle this for you. Please contact me directly at 1-800-329-6500 ext. 8316. Thank you!
-Tawny Schatz
Omaha Steaks Customer Care
