- Report: #1079719
Complaint Review: OMG Tech - Delray Beach Florida
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Author Not Confirmed
Why?
OMG Tech
2855 S. Congress Ave Delray Beach, 33445 Florida, USA
Phone:
800-854-8324
Web:
http://omgtechhelp.com/
Categories:
Business Rating:
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OMG Tech Mark Donohue and David Deutsch The Company promised to fix my slow ,but working, computer so that it would "run like new" and with their tune-ups it would run for "hundreds of years". Now I cannot even get on the Internet for my business. My machine is still not running after 6 days. And the Company refuses to pay for any repairs at a reputable place. I have lost business and the Company is doing nothing to help after almost an entire week! I have lost so much money ! Delray Beach Florida
On Thursday evening, Aug 22, 2013 I contacted OMG Tech Help for my slow but working computer. The salesman told me that I had an excellent computer and with OMG's tune-ups my machine would be "running for years and years" and as "good as new."
It is now Wed, Aug 28, 2013 and my computer cannot connect to the Internet (even though members of my family have no problem connecting with their wireless laptops). OMG asked for the opportunity to correct their mistake - many of their technician experts seemed clueless even acting upon my suggestions (and I am not a computer technician)! I use my laptop for my personal business and I have lost many jobs and money.
I asked OMG to please restore the condition my laptop was in before they damaged it. They refunded my money but refuse to pay for a reputable company to restore the condition of my laptop before they damaged it. They will not help me in any way now since I complained, refusing to give me proper emails and addresses of superiors. No one is willing to take responsibility for damaging my laptop. They actually have even blamed ME!!! And I haven't even touched the machine since Thurs except according to their instructions.
I was told I was working with their top-notch expert who could fix "any computer that hadn't been thrown in a lake or run over by a care." Then after asking for him by name when he didn't return my phone calls, the phone rep told me "He's no technician!"
1 Updates & Rebuttals
Joan
West Orange,New Jersey,
OMG Tech Resolution
#2Author of original report
Thu, August 29, 2013
Mr. Mark Donohue, Chief Operations Officer, graciously agreed to pay to have my laptop fixed by Best Buy. If the laptop is unable to be fixed, OMG Tech will pay me for a new laptop. I am very satisfied with the way my complaint was eventually handled by OMG Tech. I thank the company for working with me to come to an agreeable solution for all involved. This incident has now been concluded with my complete satisfaction.
