- Report: #689186
Complaint Review: Omni Tech Suport - Los Angeles California
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Author Not Confirmed
Why?
Omni Tech Suport
6380 Wilshire Blvd, Suite 1610 Los Angeles, 90048 California, United States of America
Phone:
Web:
omnitechsupport.com/tech.php
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Omni Tech Suport This is a total ripoff. First you can't understand the techs,if they are. Secondly it's all about money. Third my computer is the same as it was before I had contact with them. On 12/15/2010 I paid Promised full optimization of my computer, I was to have 6 sessions, I have had 2 and the computer is the same Los Angeles, California
On 12/15/2010 I was having issues with my computer freezing up and/or not being able to close programs. I was on the microsoft website and I honestly don't know how I got to them. I beleived I was dealing with a Microsoft Tech. I was told for $149 my computer would be optimized and all the issues would be eliminated. Supposedly they would fix my computer that evening. I received notification that They again dealt with the issues on 1/15/2011. If you haven't guessed it, the computer is still exactly the same as before I had any contact with omni tech. The whole thing is a scam. I honestly beleived I was dealing with microsoft, not some rip off scam.
Judy
York, PA
1 Updates & Rebuttals
OTS
LOS ANGELES,California,
USA
Customer was happy and satisfied with our services
#2UPDATE Employee
Fri, March 25, 2011
This customer contacted to us on December 15th, 2010
saying that she was unable to open AT&T domain. Our Technician examined the
issue and explained the exact issue to the customer by assuring to resolve the
issue as early as possible. Customer agreed and signed up for yearly PC
Maintenance Service Plan with us by paying $149.99. Our technician resolved the
issue and customer confirmed the issue resolution. Then customer asked for
Optimization session which was included in the service plan. On the same day we
performed the promised Optimization session on the customers system to boost
the performance of the system to optimum level. Our customer became very happy
with our services and we informed the customer that she is always welcomed to
us if she faces any technical issue on her system.
We called and mailed the customer to schedule the next Optimization
session for her system and customer agreed to allow us to perform Optimization
session on January 15th, 2011. Accordingly, our technician completed
the second Optimization session on January 15th, 2011.
On February 3rd, 2011 we called the customer to check if
there is any issue remained unresolved on her system. We informed the customer
that her issue will be handled with a higher priority and assured her a sure
fix. Our technician installed the Help Icon on customers second computer for
easy accessibility to our technical support team to resolve technical issues.
Customer informed that she had an Internet Explorer issue. Immediately, Our
technician worked on the issue and resolved the issue. Then Customer expressed
her satisfaction saying that her computer working fine and better than before.
We again called the customer and customer confirmed the issue resolution and
told us that she was satisfied with our services.
On February 16th, 2011 we have completed the third
Optimization session on customer computer and also we have sent a feedback
report to the customer.
We always try to provide best service to our customer and in this
case customer never returned back from us without any resolution of her
concern. We are here to help our customer through every possible ways.
