- Report: #373628
Complaint Review: OneEmailADay LLC One Email A Day - Fort Lee New Jersey
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OneEmailADay LLC One Email A Day
96 Linwood Plaza #436 Fort Lee, 07024 New Jersey, U.S.A.
Phone:
877-567-7303
Web:
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OneEmailADay LLC, One Email A Day FRAUDULENT BILLING on AT&T Bill Fort Lee New Jersey
Received my AT&T phone bill, noticed that the amount due was higher than usual, noticed a charge in the amount of $14.95 in the "Enhanced Services" section of my phone bill. "What the H*ll is this?" I asked myself. I called the company spoke with a CSR, told him I don't know what the h*ll this charge is for or even what your company is about -
He proceeds to tell me that their company allows a person to sign up for their services through their website and commence billing just by entering a phone number on their web site. The person that is signing up for their services could enter in anyones phone number, YOUR phone number; and then YOU would be billed through your phone service provider (as I was) for services that SOMEONE ELSE signed up for. There is no verification whatsoever!!!
So, long story short, in my situation someone did this exact thing to me - signed up with his name, typed in my phone number - and this piece of s**t company proceeds to bill me for services that some d!ckhead signed up for, using my phone number. COMPLETE AND TOTAL FRAUD!!!
After talking with the CSR I spoke to, he assured me that they will block my account from future billings and refund the amount that was charged to me, back to my phone company, and I will receive a credit within 48 hours. Okay, fine, although I am still pissed off that they could even allow this to happen, I guess it's a resolution...
Next month comes, and guess what? On my AT&T phone bill is ANOTHER charge in the amount of $14.95 for enhanced services to Oneemailaday LLC!!! I call back, speak to a supervisor named RIA (her phone number is 213-443-0428 which is, by the way, a Los Angeles area code - not New Jersey, where they state they're located), she gives me the same line of BS - Oh we're sorry, we'll block your account, credit your phone company within 48 hours. And that's where I stand with them now.
I WILL be calling AT&T in 48 hours and making sure there is a credit on my account for $29.90 and have them block Oneemailaday LLC from making any future charges to my account, otherwise I'm calling my attorney and he's a pitbull...
Kasey
Wichita, Kansas
U.S.A.
He proceeds to tell me that their company allows a person to sign up for their services through their website and commence billing just by entering a phone number on their web site. The person that is signing up for their services could enter in anyones phone number, YOUR phone number; and then YOU would be billed through your phone service provider (as I was) for services that SOMEONE ELSE signed up for. There is no verification whatsoever!!!
So, long story short, in my situation someone did this exact thing to me - signed up with his name, typed in my phone number - and this piece of s**t company proceeds to bill me for services that some d!ckhead signed up for, using my phone number. COMPLETE AND TOTAL FRAUD!!!
After talking with the CSR I spoke to, he assured me that they will block my account from future billings and refund the amount that was charged to me, back to my phone company, and I will receive a credit within 48 hours. Okay, fine, although I am still pissed off that they could even allow this to happen, I guess it's a resolution...
Next month comes, and guess what? On my AT&T phone bill is ANOTHER charge in the amount of $14.95 for enhanced services to Oneemailaday LLC!!! I call back, speak to a supervisor named RIA (her phone number is 213-443-0428 which is, by the way, a Los Angeles area code - not New Jersey, where they state they're located), she gives me the same line of BS - Oh we're sorry, we'll block your account, credit your phone company within 48 hours. And that's where I stand with them now.
I WILL be calling AT&T in 48 hours and making sure there is a credit on my account for $29.90 and have them block Oneemailaday LLC from making any future charges to my account, otherwise I'm calling my attorney and he's a pitbull...
Kasey
Wichita, Kansas
U.S.A.
2 Updates & Rebuttals
Adam
Scottsdale,Arizona,
United States of America
877-567-7303 toll free phone
#2REBUTTAL Individual responds
Tue, September 21, 2010
Use this toll free phone 877-567-7303 to complaints. One email a day customer care is very helpful. I contacted customer care by this number to solve my issue. I hope you also get solution.
Victoria
Los Angeles,California,
U.S.A.
Please contact us for assistance
#3UPDATE Employee
Wed, November 11, 2009
Dear Customer,
Unfortunately the information you provided is not sufficient for us to assist you.
Please contact our Customer Service Department and we will do our best to resolve this matter.
Our company does not have any offices in California and the phone number you posted does not belong to OneEmailAday.
Our contact information is below, please let us assist you.
Regards,
Customer Care Team
OneEmailADay, LLC
877-567-7303 toll free phone
