Complaint Review: Onforce - Lexington Massachusetts

I have been with OnForce since back in the ComputerRepair.com years. I have a 100% rating and have done well over 500 jobs in total. It has been challenging at times to accomplish this and it took some diplomacy as well. There are many different types of buyers, some better than others. I have to say that when I have had issues with buyers and had to get OnForce involved they have given the impression that my inquiry and or complaints are not that big of a deal and there is nothing they can do about it. However when a buyer had a problem or wanted more info OnForce acted as if it was a 10 alarm fire! In my opinion OnForce is definitely buyer focused and in the recent years not provider friendly.

You cant constantly bug a big customer like granite communications on just your work order.  They send out thousands of work orders a month, i know this because i have done quite a few from this provider.  Onforce is simply a mediator between you and the buyer, nothing more.  I have been doing work orders for onforce for many years now, i have never been band and I have always had great experiences with work orders.  Granite sometimes does take longer to close out work orders simply because 1 buyer manager might have over 500 work orders in a week to work on, just put yourself in that person's place.  I'm sure if you acted the same way to a business customer of yours in your business after harrassing them for payment, they would take there business somewhere else. Anyways, just my 2 cents.

I'm an onforce service pro, and I know how you feel about companies not closing the work order as fast as it would be good for the tech to do so. However, I am not surprised they closed your account with them. Repeatedly asking the buyer to close the work order won't accomplish anything. That particular buyer, Granite Telecom, is a company I've completed several work orders through onforce for- they are typically fast to close the work orders, and if they don't they have a good reason not to. In this case they appear to have wanted to send you out again. I hope you did not make up that statement about surgery putting you out of work; it is clear you were trying to corner the buyer into just closing the WO, which is stupid because in my own experience this particular buyer would have compensated you more because it would take a second trip to resolve. As far as Onforce being pro-buyer.... I hope you realize that the name of the game is to make the buyer happy. I recently had an issue where onforce threatened to suspend my account for a month because of a misunderstanding with the buyer related to scheduling. Once I cleared things with the buyer, they must have told onforce everything was ok because nothings happened to my account and to this day I continue to get work orders routed to me. On the other hand, it does seem that onforce is pro-buyer. However, they tend to be very neutral. If a work order is sitting in completed status for a month and the tech cannot communicate with the buyer, then onforce will help the tech. Onforce favors the buyer because that's where the money comes from, so if a buyer is trying to take advantage of a tech that way then onforce will take action. Onforce has a status for what you would have needed, "Reply Requested". Some buyers seem to have a phobia for the Onforce platform's email communication system, and others have poor communications within their own organization. Anyway, Onforce is largely a decent way of making money and a good platform. It is not without its pitfalls though- such as getting the buyer to close the work order when you want to, or their rules against "circumvention" of the platform. It is all too tempting to steal their customers when you have your own pc biz but it's hardly worth it.

Yeah, wow $11 for a work order, that is nuts! Are you out of your mind? 10% from the tech, who didn't have to find the gig on their own, crazy, With those numbers I am only making 90% profit from OnForce, totally unacceptable. I want all jobs placed in front of me on a silver plate, with no advertising cost and total profit. By the way saying that OnForce is dumb and confrontational makes you dumb and confrontational, or at least doesn't present a very good case to the contrary. Way to start. Also like every great idea, OnForce has those that attempt to copy it. There is always competition, the reason you probably don't know of it is that they don't do a great job at it. I know this because I have tried them; no I am not an employee at OnForce. I am a Tech that happily uses the OnForce platform and have for years. By the way with OnForce completing almost one million work orders, and 5 posts here, that means that .000005% of the people have had a less than perfect experience. Crazy that doesn't happen anywhere else, everyone is always happy! If you are so unhappy just stop using OnForce, really, stop. No one wants techs like you on the platform, you give us all a bad name and honestly we are sick of it. Go spend you time somewhere else, good luck!

To the person who posted stating I was wrong... 1. I was not angry until I got a big run around about closing the work order 2. OnForce does not give the Provider the option to place a work order into Problem Status?? Why is that? 3. OnForce will not last long once other companies see what this company does to its providers. Eventually, you will see more & more companies offering better pay for the same service. I was using onforce to supplement my income from my computer business which I have been operating since 1997. Do some homework and you will find OnForce has ripped off many people out there and eventually there will be a class action law suit filed against them, I just can't wait for the day... Hopefully sooner than later... I did the work, I should have been compensated immediately following completion with no delays. The reason why we do these jobs is to be paid immediately. Then onforce allowed the buyers the ability to change the rules & require additional paperwork for each job so then it put more responsibility to the provider making the expenses increase as to make the job not worth doing. With all of the negative reports onforce is getting, they will seal their own fate! Watch and see.... Without providers, onforce will sink! With how much they are profiting from each work order, buyers will begin to seek alternate less expensive solutions - Buyer Submits Work Order - Onforce Charges $11.00 Any funds left in Buyer Account become Onforce Funds! NO REFUNDS Provider Accepts Work Order - Onforce Charges 10% of work order amount Onforce is PRO-BUYER and their service charges prove it. Their platform functionality proves it. They are a complete and total rip-off!

The first rebuttal was obviously posted by someone at OnForce headquarters (an address in Massachusetts). As usual, they are dumb and confrontational. I have been working for OnForce for several years as a Provider. Whenever there is a problem with a work order, the company is very unprofessional. You simply cannot get hold of a Support person because you are pushed automatically into voicemail. When a representative does actually call back a few days later, he doesn't even listen to the details of your case. They simply tell you that OnForce "policy" does not allow them to help you is this such-and-such situation, and the work order is left against your favor. You, as the Provider, get blamed for the work, don't get paid, and usually you are suspended from OnForce altogether for one month. I've tried contacting a supervisor, but David Fitzgerald is about as helpful and verbal as a loan shark at Off Track Betting. It really is just employee abuse. OnForce can stay in business only because there are just too many unemployed techs who need any job at all, and because there is no competition. If there were a similar company to provide tech service, OnForce would be gone in a heartbeat.

OnForce has many many happy techs or "pros" also OnForce has thousands of pros that are not suspended. In reading your post it seems that you spent allot of time angry. This is obvious by the deleted swearing, excessive !!!!!!!!!, and number of times you sent these "unprofessional" communications to Granite. You dont seem like someone I would ever do business with and OnForce was probably correct in suspending you. OnForce works because they maintain a professional and qualified work force. In order to do this they don't let everyone use their platform. If they did then who knows who would show up on site. I certainly wouldn't want a hot head who cant even contain themselves long enough to write a professional e-mail. Kudos to OnForce!