- Report: #1432241
Complaint Review: Online Rugby Specialists -
-
Author Confirmed
Why?
Online Rugby Specialists
United Kingdom
Phone:
44 780157418
Web:
ticketsrugby.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Online Rugby Specialists ticketsrugby.com ticketbooth.org.uk I purchased tickets for the best seats at £609 the seats were the worst seats at a face value of £68 (Approx) Internet
Last May I decided to take my husband to see England V France for the Six Nations 2018, to avoid disappointment I wanted to reserve the tickets early book my flights and reserve a hotel room to avoid disappointment etc.I searched on the internet and found a site TicketsRugby who were Paypal verifiied etc and were selling the tickets I wanted. On the site there were three different purchase levels relating to different area's in the Stade de France, I opted for the best seats middle of field and hopefully located close to the front for the best view. As a side by paying by Paypal I thought I would have some protection but that's not looking good either.
I recieved my tickets via email (although I was also charged a registered postal fee) on February the 28th 2018, on receipt I went to the seating plan of the Stade de France to find these seat were on the very top level in the corner and were the cheapest seats going. My purchase was £609.00 the tickets values are £68 (Approx) I immedialtley tried to call them on the number supplied on my Paypal reciept but the number does not work, needless to say my emails are unanswered.
I have tried to make a complaint via the Paypal resolution center this is the respones I got from them despite having described my situation to them including the telephone number etc being wrong and so on.Also bearing in mind I only got the tickets Feb 28th and then immediatley complained on their site.
__________________________________________________________________________________________________________________________
We write to notify you that claim number PP-006-687-628-786 was closed in favor of the seller because you did not escalate the dispute within the 20 days that you had to do it.
We understand that you are not happy with the resolution of the dispute. Remember that our arbitration service helps resolve disagreements between buyers and sellers but, as you will appreciate, it is very difficult to find a solution which satisfies all of the parties involved.
Our claims department works objectively on all cases to make the fairest decision possible based on the information available as provided by the buyer or seller. In addition, Purchase Protection and Seller Protection ensure that our customers are treated equally.
Finally, please remember that no policy can replace the dialog between you and the other party. For the best result, we therefore always recommend that you try to resolve the problem amicably.
Yours sincerely,
Ana
PayPal
_________________________________________________________________________________________________________________________
I have since had to purchase additional tickets so the when we go to the game we can actually see the match at a further cost of £400.00 I am posting this in the hope that it will at the very least prevent this from happening to anyone else.
