- Report: #1057897
Complaint Review: Onlinecarstereo.com - Internet
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Onlinecarstereo.com
Internet, USA
Web:
onlinecarstereo.com
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Onlinecarstereo.com Horrible communication causes unnecessary problems Internet
Horrible communication. Don’t even try to call them! Backordered items are not listed on the site which caused confusion and a double order. I left numerous emails and voicemails asking to cancel the part of my order that was backordered but never got a call/email back. I caught it (both of them) as soon as i got the processing email before it shipped, but i couldn’t get ahold of them to cancel it. Once the package arrived i rejected it and it was sent back. They caught the second one while it was in transit. What resulted was paying restocking fees that were ridiculous. I’m sure if your order is simple and doesn’t contain backordered items your experience would be fine. I just don’t understand why they don’t mark the items that are backordered. It would be nice if they answered their phones and emails too. I called every number I could find and never talked to someone in person, despite all of the voicemails. I couldn’t get an email back either until I sent a long email explaining the problems and forwarded it to every email address I could find. That finally woke them up! I really hope no body has the same trouble as me because it was an outrageous headache during a busy month for me. This was my first bad experience with online shopping, and I will continue to, but never again from online car stereo. With all this being said, the prices are quite good, although I would recommend ordering from sonicelectronix.com instead as they have almost the same inventory at the same prices and they list the items that are backordered! I have ordered from them before and everything went smoothly. Bottom line, a simple mix up created bigger problems because of poor communication.
1 Updates & Rebuttals
MariOCS
Vernon,California,
OnlineCarstereo.com Cummunication
#2UPDATE Employee
Wed, June 12, 2013
Normally when a customer places an order there are times when an item becomes temporarily out of stock and it does take us a couple of days to stock it back in our warehouse. If we get information that its going to be a longer time for the backorder to arrive we notify the customer by email of this delay, it is then that the customer has an option to wait for the backorder or just simply cancel the backorder. Every representative does have its own phone extension and emails. All emails pertaining to the website are monitored. So Its hard to believe that he was unable to reach a customer service representative. We make all efforts to make it easy for a customer to contact us via phone or email.
As far as us charging him for a restocking fee, if the issue was ,we sent him a duplicate item we would not have charged him restocking fees etc. We do apologize for any inconvenience this has cost you. If you can please contact us so we can take a closer look at your concern.
