- Report: #64581
Complaint Review: OnMatrix - Internet
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Author Not Confirmed
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OnMatrix
www.onmatrix.com Internet, U.S.A.
Phone:
866-628-9027
Web:
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OnMatrix stole over $400 from me and no one answers the phone consumer fraud ripoff Internet
*Consumer Suggestion: Did your credit card company get you a refund or credit to your account?
*Consumer Suggestion: Did your credit card company get you a refund or credit to your account?
*Consumer Suggestion: Did your credit card company get you a refund or credit to your account?
*Consumer Suggestion: Did your credit card company get you a refund or credit to your account?
I signed up for a $18 a month package with OnMatrix to host my web site. They billed me a little over $200 for the year, as they should have. However, after one month they billed me on the 30th, then again on the 5th, both in the amount of the original. Hence, they stole over $400 from me. I called their number (there's one for everything), which rolls to voice mail no matter what button you press.
There are no people to speak with. I left three voice mails and after three weeks, no response. I sent an e-mail once a week for three weeks. Finally I sent an e-mail to every address they had listed on their site. I got a response that someone would call me. No call, after two more weeks, nothing. I continued to e-mail but no response. I was able to dispute the charges with my CC company, sad... but true.
Daniel
North Richland Hills, Texas
U.S.A.
There are no people to speak with. I left three voice mails and after three weeks, no response. I sent an e-mail once a week for three weeks. Finally I sent an e-mail to every address they had listed on their site. I got a response that someone would call me. No call, after two more weeks, nothing. I continued to e-mail but no response. I was able to dispute the charges with my CC company, sad... but true.
Daniel
North Richland Hills, Texas
U.S.A.
4 Updates & Rebuttals
Jacqueline
Hammond,Indiana,
U.S.A.
Did your credit card company get you a refund or credit to your account?
#2Consumer Suggestion
Fri, July 25, 2003
It sounds like you've worked this through, and the problem/ripoff is resolved or refunded. If I have missconstrued, here is some contact information to try: Administrative Contact: Network Operation Center, ONMATRIX (their bold-caps), 3308 Printemps Drive, Modesto, CA, 85356. Here is another number, which might unfortunately roll over to voice mail: 209-545-2502. There was also no mention of your moving on, to locate a new host. If they have sloppy billing practices, you might consider a good clean start, with someone else out there. Emailing them is not the same or as legally binding as an old-fashioned letter. You should, fr the record write them a letter, detailing the overcharge and your experience, with them. Point out that you our keeping a record, and expect a written reply. This way you can prove your dealings with them. When you send out the "snail mail" letter, you might want to purchase a "Mailing Certificate", so that the Post Master can vouch for your effort to communicate. Make sure they know you have proof, that your letter was sent. Even if they do not respond, they will have no excuse to bill you or collect further payments, in the future. For the record, you really should change your credit card number, because if they can overcharge you once, they might try it again.
Jacqueline
Hammond,Indiana,
U.S.A.
Did your credit card company get you a refund or credit to your account?
#3Consumer Suggestion
Fri, July 25, 2003
It sounds like you've worked this through, and the problem/ripoff is resolved or refunded. If I have missconstrued, here is some contact information to try: Administrative Contact: Network Operation Center, ONMATRIX (their bold-caps), 3308 Printemps Drive, Modesto, CA, 85356. Here is another number, which might unfortunately roll over to voice mail: 209-545-2502. There was also no mention of your moving on, to locate a new host. If they have sloppy billing practices, you might consider a good clean start, with someone else out there. Emailing them is not the same or as legally binding as an old-fashioned letter. You should, fr the record write them a letter, detailing the overcharge and your experience, with them. Point out that you our keeping a record, and expect a written reply. This way you can prove your dealings with them. When you send out the "snail mail" letter, you might want to purchase a "Mailing Certificate", so that the Post Master can vouch for your effort to communicate. Make sure they know you have proof, that your letter was sent. Even if they do not respond, they will have no excuse to bill you or collect further payments, in the future. For the record, you really should change your credit card number, because if they can overcharge you once, they might try it again.
Jacqueline
Hammond,Indiana,
U.S.A.
Did your credit card company get you a refund or credit to your account?
#4Consumer Suggestion
Fri, July 25, 2003
It sounds like you've worked this through, and the problem/ripoff is resolved or refunded. If I have missconstrued, here is some contact information to try: Administrative Contact: Network Operation Center, ONMATRIX (their bold-caps), 3308 Printemps Drive, Modesto, CA, 85356. Here is another number, which might unfortunately roll over to voice mail: 209-545-2502. There was also no mention of your moving on, to locate a new host. If they have sloppy billing practices, you might consider a good clean start, with someone else out there. Emailing them is not the same or as legally binding as an old-fashioned letter. You should, fr the record write them a letter, detailing the overcharge and your experience, with them. Point out that you our keeping a record, and expect a written reply. This way you can prove your dealings with them. When you send out the "snail mail" letter, you might want to purchase a "Mailing Certificate", so that the Post Master can vouch for your effort to communicate. Make sure they know you have proof, that your letter was sent. Even if they do not respond, they will have no excuse to bill you or collect further payments, in the future. For the record, you really should change your credit card number, because if they can overcharge you once, they might try it again.
Jacqueline
Hammond,Indiana,
U.S.A.
Did your credit card company get you a refund or credit to your account?
#5Consumer Suggestion
Fri, July 25, 2003
It sounds like you've worked this through, and the problem/ripoff is resolved or refunded. If I have missconstrued, here is some contact information to try: Administrative Contact: Network Operation Center, ONMATRIX (their bold-caps), 3308 Printemps Drive, Modesto, CA, 85356. Here is another number, which might unfortunately roll over to voice mail: 209-545-2502. There was also no mention of your moving on, to locate a new host. If they have sloppy billing practices, you might consider a good clean start, with someone else out there. Emailing them is not the same or as legally binding as an old-fashioned letter. You should, fr the record write them a letter, detailing the overcharge and your experience, with them. Point out that you our keeping a record, and expect a written reply. This way you can prove your dealings with them. When you send out the "snail mail" letter, you might want to purchase a "Mailing Certificate", so that the Post Master can vouch for your effort to communicate. Make sure they know you have proof, that your letter was sent. Even if they do not respond, they will have no excuse to bill you or collect further payments, in the future. For the record, you really should change your credit card number, because if they can overcharge you once, they might try it again.
