- Report: #1323280
Complaint Review: Opticsfast - Brooklyn, New York
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Opticsfast
1204 Avenue U #1053 Brooklyn,, 11229 New York, USA
Phone:
866-216-3478
Web:
opticsfast.com
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Opticsfast eyeglass repair Brooklyn, New York
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In March of this year, a propane space heater exploded and melted my eyeglasses (I had 2nd degree burns). The plastic which connects the temple to the front was melted. They were therefore unwearable.I found a repair service online, OpticsFast. I inquired, then sent my glasses in for repair. They sent me an estimate of $74.94, which I paid. In May, they returned them, not only not repaired, but even more damaged. When I opened the package, the glasses fell out in pieces. I contacted OpticsFast; they said "let them see what was done". That's the last I heard from them. I've emailed them repeatedly since and sent a letter detailing this problem. I requested a refund. No response whatsoever. I'm disabled and now have been effectively blind since March. They are not answering my attempts to reach them via email and letter to refund my money. I wouldn't now return my glasses to them for repair since I don't trust them. I'd like my money back so I can try to get them repaired elsewhere. The website Yelp.com is full of similar complaints, so I have to conclude that this business is scamming people out of money without providing any meaningful service. I've submitted this complaint also to the Mississippi and New York Attorneys General's office.
