- Report: #1324046
Complaint Review: Opticsfast - Internet
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Author Confirmed
Why?
Opticsfast
Internet, USA
Phone:
(866) 216-3478
Web:
eyeglassesdepot.com
Categories:
Business Rating:
(0)
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Opticsfast eyeglassesdepot I ordered frame and received an notice that the product I ordered was damaged and was now out of stock. The same story and same email others in this forum have been receiving. Then, the company refused to refund the money, but insisted I chose a different product instead. I have disputed the charge with Amex. New York Internet
I ordered a designer frame through eyeglassesdepot.com. It is the same company as opticsfast.com. Two days later I received a standard email - which it looks like has been sent to many others - informing me that the frame I ordered was damaged, sent back to the manufacturer, but was unfortunately no longer available. I requested my money back and instead was urged over and over again to chose a different product. I had to dispute the charges through Amex in order to get my money back. I have also reported this to the better business burreau in NY and would urge others to do the same.
Here is a sample of their standard email reply:
Dear XXX,
I am very very sorry for the delay in your order. Let me explain what happened.
The item was in stock with a Store Quantity of 1. Prior to each shipment my team.
We check each and every frame to make sure they 100% perfect with no issues or problems.
The item you purchased had contained a small crack on the frame and I was not comfortable in sending the defective item.
The item was sent back to manufacturer & reordered another pair.
I got a phone call later in the day to inform us that this item is DISCONTINUED & can NO longer be obtained.
Maybe you want to select an entirely different frame? I have noted your account and have issued you a 15% OFF
your next order for this problem. The 15% is fully transferable to any of your family friends, coworkers or anyone you know.
Now I also had an idea, maybe you already own this existing pair of eyewear and you want them repaired?
** REPAIRING EYEWEAR IS SOMETHING WE ALSO DO **
The process of the repair business is that you send the item in for the repair.
Our technician will give you a cost estimate via email once the item arrives here to our facility.
I can assure you this work will be done perfectly and professionally.
We do all work in our in-house lab. You may click on this link : http://www.opticsfast.com/eyewear-repair/
Then click on the FIX MY FRAMES button. This will take you through the 3 steps to get this frame here for a repair.
I'm very sorry for the inconvenience we might have caused, but keeping our customers satisfied, happy & returning back again.
Call us if you have any Questions. Thank You.
http://www.OpticsFast.com
Becky S.
Toll Free (866) 216-3478
20145260193
